Meghan Malof (Bumberry)
Saint Louis,MO
Summary
Dependable team player who is eager to learn and grow. Patient and attentive candidate that is always looking to create and improve current processes to better the customer experience. Passionate about making sure everyone on the team is seen, heard, and understood to improve overall team efficiency.
Overview
7
7
years of professional experience
Work History
Order Resolution Specialist
MilliporeSigma
08.2019 - Current
- Analyzed root causes of recurring issues to implement preventive measures, with a goal of reducing future problems.
- Managed a successful aged back order project to clean up aged orders to better the customer experience. Working alongside supply chain to better understand the back order processes and create better communication between CEx and supply chain departments.
- Collaborated effectively with various teams to ensure projects were done in a timely manner and meeting all deadlines.
- Created PUGs on the block processes within PRD, PRP, Oracle, and P80 to provide a universal, updated resource within Knowledge.
- Worked within SFDC with a high volume of customer e-mails per case.
- Trained new employees within the team to create a smooth transition of projects.
- Completed the STAR program in 2022.
Customer Care Specialist
MilliporeSigma
03.2017 - 08.2019
- Took a high volume of customer phone calls per day (taking orders, checking order status, etc.)
- Cross-trained on PRD, Oracle, and P80 ERPs.
- Worked the customer care help desk to assist colleagues when needed.
- Improved the customer experience by reaching out to customers who submitted complaints on our website. Worked efficiently to fix the customer's problems when possible.
- Became a consistent shadow for new employees to learn the proper skills for the role.
- Worked and managed the 15 blocks queue.
Education
Associate of Applied Science - Veterinary Technology
Veterinary Technician Institute At Hickey College
Saint Louis, MO2016
Skills
- Root Cause Analysis
- Project Management
- SAP PRD, PRP, P80 & Oracle Trained
- Aera and Order Transparency App Trained
- Inventory Management
- Training Experience
- Microsoft Excel Fluent
- SFDC and Expedite Experience
Timeline
Order Resolution Specialist
MilliporeSigma
08.2019 - Current
Customer Care Specialist
MilliporeSigma
03.2017 - 08.2019
Associate of Applied Science - Veterinary Technology
Veterinary Technician Institute At Hickey College