Summary
Overview
Work History
Education
Skills
Languages
Creative Endeavors
Timeline
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Meghan Manning

Meghan Manning

Orange,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrated record of success in keeping customers satisfied and spending. Self-motivated and hardworking with effective communication and interpersonal talents.

Overview

11
11
years of professional experience

Work History

Entertainment Host Trainer

The Walt Disney Company
Anaheim, CA
10.2022 - Current
  • Followed strict guidelines for handling confidential information.
  • Monitored operations by writing daily reports and maintaining accurate sales records.
  • Coordinated with coworkers to help customers, achieving efficient operations and high guest satisfaction.
  • Monitored participant workflow and behaviors throughout training process.
  • Introduced standardized training for cohesive learning environments.
  • Developed and maintained courteous and effective working relationships with Training and Managerial teams.

Traditions Facilitator

The Walt Disney Company
Anaheim, CA
01.2022 - Current
  • “Traditions” class is day-one orientation for new cast members of The Walt Disney Company.
  • Engage audiences of an average of 30-150 individuals through an 8-hour both scripted and non-scripted presentation highlighting key Walt Disney Company information in addition to helpful personal accounts to welcome new employees.
  • Serve as a leader and an ongoing resource for new cast members and my peers within primary working role as Entertainment Host.
  • Introducing new cast and crew members to The Walt Disney Company, standards of business conduct, operational instructions, and more.
  • Sharing important information about the “Five Keys” and Working With Integrity within the company
    Interacting with new cast members as a role model within my primary work area (Entertainment)
  • Facilitating designated content both solo and paired with a co-facilitator to up to 200 participants

Entertainment Host

The Walt Disney Company
Anaheim, CA
11.2018 - Current
  • It is my responsibility to ensure the guest's satisfaction with the character meet and greet, entertain them while they are waiting in line, and answer any questions to the best of my ability.
  • I manage the safety of our performers and our guests alike when the interactions are finished and the performers need to be escorted on and off set Provide exceptional customer service to hundreds of guests a day in a fast-paced work environment.
  • Communicate effectively and creatively through on-the-spot storytelling while maintaining the brand's high standard of "show" integrity.
  • Ensuring guests satisfaction throughout the character interaction and helping them to create lasting memories.
  • Provided input to directors on character development.

Shift Supervisor

Starbucks Coffee Company
Temecula, CA
12.2016 - 05.2022
  • Documented daily production and materials usage in EOQ to track data.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Delivered successful training to more than 30 employees during tenure, educating on successful work processes and productivity strategies.
  • Developed and implemented new processes and procedures to streamline operations.
  • Spearheaded coffee tastings and lead coffee-based discussions with partners and customers alike.

Education

Bachelor of Arts - English Education

Sonoma State University
Rohnert Park, CA
05.2017

Skills

  • Skills & Abilities
  • Proven Leadership Skills
  • Team Lead
  • Interpersonal Skills
  • Public Speaking & Emcee for Events
  • Character Operations specialist
  • Skilled trainer
  • Cultural Awareness
  • Trainer Feedback

Languages

Spanish
Limited Working

Creative Endeavors

  • Improv Performer - Improvcity
  • Improv Student - Groundlings School of Comedy
  • Improv Student - Upright Citizens Brigade
  • Podcast Host - "Manning Up in 2020"
  • YouTube Content Creator - "Bathroom Jamz"
  • Drama Instructor - Summit Camp & Travel
  • Improv Instructor - Cardinal Newman High School

Timeline

Entertainment Host Trainer

The Walt Disney Company
10.2022 - Current

Traditions Facilitator

The Walt Disney Company
01.2022 - Current

Entertainment Host

The Walt Disney Company
11.2018 - Current

Shift Supervisor

Starbucks Coffee Company
12.2016 - 05.2022

Bachelor of Arts - English Education

Sonoma State University

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Meghan Manning