Nikoleta Papadopoulos
10505 Verona St Las Vegas
Summary
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
District Manager/Trainer
LV Petroleum
01.2024 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Certified Trainer
01.2015 - Current
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed individualized training plans to achieve staff readiness.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Analyzed team performance and identified opportunities for additional training.
- Adhered to class plan and deadline-oriented training schedule
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
Territory Director of Operations/Promoted
Johnna LLC, (Subway)
07.2016 - 10.2023
- Promoted from Field Consultant to Territory Director of Operations
- Accountable for 135 Subway restaurants
- Spearheaded restaurant development and operations, managed restaurants
- Executed multiple growth initiatives, such as expanding menu options, operating hours, and implementing store-level pricing guide
- Conceptualized third party delivery service strategy for restaurants, continuously optimizing process.
- Manage and lead 3 Field Consultants
- Franchise Owner Coach and conducted quarterly Franchisee Training course for new franchisees
- Established Covid response strategy.
- Developed and implemented Covid procedures in restaurants to meet state health mandates
- Construction: requested store design plans, reviewed and assisted franchisees in ordering equipment
- Worked with contractors on new locations, built out and remodels
- In charge of opening new store locations and closing/relocating stores
- Directed training workshops on inventory management and cost controls to reduce knowledge gaps
- Facilitated Subway Remodel Grant Program, securing grants for restaurants.
- Reviewed, administered, and reconciled local marketing fund disbursements in the US
- Wrote operational procedures and training materials to support launch
- Worked on all national HQ local promotions TV, NFL draft 2022, NFL Flag football championship yearly
- Made schedules, ordered products and worked on distributing product to all teams.
- Managed projects to improve operations and reduce costs to increase restaurant sales and profitability
- Conducted product research, development, and testing to source new and improved products
- Led Franchisee and Field Consultant training department
- Developed and revised job aids, training videos, training sessions, and newsletter articles to support initiatives
- Developed training and instructional materials for franchisees to launch new point-of-sale system
- Trained franchisees on new paperwork controls and increased usage of controls by 83%
- Revitalized and led chainwide Field Consultant continuing education programs and support calls.
- Presented on Field Consulting topics at Subway Development Agent Leadership Conferences
- Advised franchisees to optimize store operations to increase profits
- Evaluated operational compliance monthly to maintain brand standards and reduce overhead costs.
- Designated Franchise Owner Coach
- Planned and organized franchisee training
- Excellent communication skills, both verbal and written
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic
- Demonstrated leadership skills in managing projects from concept to completion
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Proven ability to learn quickly and adapt to new situations
- Delivered services to customer locations within specific timeframes
- Passionate about learning and committed to continual improvement
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
Field Consultant
Johnna LLC (Subway)
02.2010 - 07.2016
- Promoted from manager to Field Consultant
- Accountable for 30 Subway restaurants
- Recruited, hired, developed, and managed a team of 3 Field Consultants
- Managing all labor, inventory, and cash control
- Maintaining excellent customer service
- Adhering to food safety regulations
- Monitoring cleanliness of the store’s facilities and equipment
- Establishing and enforcing proper cost controls/food costing processes
- Providing coaching/feedback to team members, and ensuring compliance with all health and safety regulations
- Advised franchisees to optimize store operations and reduce overhead costs to increase profits
- Scoped and operationalized new waste management plan for restaurants to comply with city ordinance
- Evaluated operational compliance monthly to maintain brand standards.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Supported clients with business analysis, documentation, and data modeling
- Created and developed detailed work plans to meet business priorities and deadlines
- Implemented practices and procedures to reduce expenditures and increase savings
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs
- Aligned closely with business owners and employees to gather information and gain operational insight
Subway Manager
Donuts Of Las Vegas LLC(Subway)
01.2009 - 07.2010
- Crew member completes, and posts staff work schedules
- Recruited, rewarded and terminated staff as needed
- Communicated changes of food preparation formulas, standards, etc to staff
- Ensured that all local and national health and food safety codes are maintained, and company safety and security policy are followed
- Maintained business records as outlined in the Subway Operations Manual:
- Daily Procedures
- Analyzes business records to increase sales
- Supported local and national marketing initiatives
- Identified and contacted prospective customers to promote sales
- Planned special events and promotions
- Completed University of Subway courses as directed.
Subway Store Manager
BJP LLC
01.2004 - 01.2008
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Crew member completes, and posts staff work schedules
- Recruited, rewarded and terminated staff as needed
- Communicated changes of food preparation formulas, standards, etc..
- Ensured that all local and national health and food safety codes are maintained, and company safety and security policy are followed
- Maintained business records as outlined in the Subway Operations Manual:
- Daily Procedures
- Analyzes business records to increase sales
- Supported local and national marketing initiatives
- Identified and contacted prospective customers to promote sales
- Planned special events and promotions
- Completed University of Subway courses as directed.
Education
Cosmetology License - Cosmetology
Skyline College
San Bruno, CA11.1991
High School Diploma -
Lincoln High School
Lincoln, CA06.1990
Skills
- Skills & Abilities
- Chain (Franchise) restaurants, QSR or Full service
- Desire to support multiple business owners’ success
- Problem solver with high standards
- Strong P&L and budget knowledge
- Success with growing sales
- Strong communication, relationship building
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out given task with all details necessary to get task done well
- Ability to Make an Impact: Inspired to perform well by ability to contribute to the success of a project or organization
- PowerPoint, excel knowledge
- Issue Resolution
- Project Management
Certification
Servsafe Food Handler, Manager Certified
Timeline
District Manager/Trainer
LV Petroleum
01.2024 - Current
Territory Director of Operations/Promoted
Johnna LLC, (Subway)
07.2016 - 10.2023
Certified Trainer
01.2015 - Current
Field Consultant
Johnna LLC (Subway)
02.2010 - 07.2016
Subway Manager
Donuts Of Las Vegas LLC(Subway)
01.2009 - 07.2010
Subway Store Manager
BJP LLC
01.2004 - 01.2008
Cosmetology License - Cosmetology
Skyline College
High School Diploma -
Lincoln High School
Similar Profiles
Rodolfo Heredia HerreraRodolfo Heredia Herrera
Assistant Store Manager at LV PetroleumAssistant Store Manager at LV Petroleum
Andrew McCray JrAndrew McCray Jr
General Site Manager at LV PetroleumGeneral Site Manager at LV Petroleum
Noah WoodNoah Wood
Certified New Store Opener - Certified Trainer at LV Petroleum QSR'sCertified New Store Opener - Certified Trainer at LV Petroleum QSR's