Meghan (Megs) Bosgraaf
Saint Paul,MN
Summary
Offering a well-rounded understanding of the Salesforce ecosystem, eager for new challenges with a proactive approach to learning. Delivers strong analytical abilities and knack for streamlining processes through effective Salesforce configurations, automations, and data management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Robert Half (Old Republic Title)
09.2025 - Current
- Streamlined workflows by leveraging Salesforce automation tools, reducing manual processes in agile, 2 week sprints.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Developed detailed documentation of business processes and systems for enhanced clarity and training purposes.
- Conducted regular audits of Salesforce data to maintain integrity and optimize performance.
Lead Salesforce Administrator/Solution Lead
ADT
08.2023 - 09.2025
- Spark Award Recipient: Recognized for creating innovative screen flows that significantly enhanced efficiency for Service Cloud users, streamlining processes, and improving user productivity. Users report 97% positive feedback on these Flows I built.
- Lead a team of three Salesforce Administrators providing solution reviews, ongoing training, and mentorship. Successful mentorship resulted in two additional Certified Salesforce Administrators promoted internally.
- Sole developer of the help.adt.com Aura site, leveraging Salesforce’s Experience Cloud and Knowledge to enhance customer self-service. Headed generative AI chat integration utilizing Google Tag Manager, custom scripts, and custom components. Collaborated with Google on a customized experience for an upcoming product launch.
- Architected and developed custom Salesforce features for an org with over 6,000 users, focusing on a click-over-code approach. Developed Lightning Web Components to meet acceptance criteria as needed.
- Utilized tools such as Jira and Copado to oversee project timelines, releases, and environment management. Reviewed and managed the teams pull requests to ensure pipeline integrity. Oversaw all projects from solutioning to Accepted status.
- Maintained several standard and custom objects within Salesforce, including but not limited to Knowledge, LiveChatTranscript, and MessagingSession.
- Created comprehensive documentation for Salesforce processes, including demos, templates, and user guides.
Certified Salesforce Administrator
ADT
10.2022 - 08.2023
- Contributed to designing and maintaining an effective data model for Service Cloud.
- Developed and customized Salesforce reports and dashboards to support Service Cloud and Experience Cloud teams. Created an internal authenticated LWR Experience Cloud site for CX teams.
- Resolved access and permissions issues for internal Salesforce Users.
- Identified and implemented improvements to support user adoption of CX teams, including a way for CX representatives to receive feedback on their customer interactions from their managers. This resulted in ADT chat teams moving to Salesforce as their single platform for all customer interactions.
Salesforce Administrator Intern
ADT
01.2022 - 10.2022
- Promoted from a care chat agent position and immersed myself into the Salesforce ecosystem, focusing on Service Cloud and its applications.
- Earned various Salesforce badges and superbadges, enhancing skills through the Trailblazer Community.
- Gained expertise in data analytics, SOQL, reports, dashboards, and exporting to Excel.
- Achieved Salesforce Administrator Credential in July 2022.
Skills
- Salesforce: Service Cloud, Experience Cloud, Sales Cloud, Lightning Web Components, HTML, CSS, JavaScript, SOQL, Chat, Knowledge, AI, Einstein, Permissions, Approval Processes, Flows, Formulas
- Tools & Integration: Jira, Copado, Workbench, Excel, VS Code, Salesforce CLI, Google Tag Manager, Sierra AI
Certification
- Salesforce Certified Administrator - July 2022
- Salesforce Certified Experience Cloud Consultant - January 2024
- Salesforce Certified Service Cloud Consultant - May 2024
Timeline
Salesforce Administrator
Robert Half (Old Republic Title)
09.2025 - Current
Lead Salesforce Administrator/Solution Lead
ADT
08.2023 - 09.2025
Certified Salesforce Administrator
ADT
10.2022 - 08.2023
Salesforce Administrator Intern
ADT
01.2022 - 10.2022