Meghan Middleton
Salinas,CA
Summary
Proven Office Administrator and Legal Assistant with a track record of enhancing office efficiency and client satisfaction at Ottone & Leach. Skilled in clerical support, legal document preparation, and active listening, leading to a significant increase in customer satisfaction. Expert in managing sensitive information and streamlining communication processes.
Proficient Deputy Court Clerk familiar with court proceedings and practices. Handles money, coordinates schedules and provides information about citations and other processes. Offering 15 years of related experience.
Overview
25
25
years of professional experience
Work History
Customer Service Representative I
WM
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in both MAS and Employee Console.
- Assist Supervisor and Public Sector Manager with resolution of difficult Special Assessment accounts. Became point of contact.
- Complete assignments from Northern California LeadBox such as new account starts, service changes and billing issues.
Office Adminstrator/Legal Assistant
Ottone & Leach
08.2023 - 07.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Oversaw the successful completion of various projects by coordinating tasks among staff members and monitoring progress.
- Handled sensitive information with discretion while managing confidential employee records and company documents securely.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Managed office inventory by conducting regular audits, placing orders when needed, and maintaining an organized storage system.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Deputy Court Clerk II
Monterey County Superior Court
12.2007 - 08.2023
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Drafted professional court correspondence to facilitate accurate Court orders.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared and distributed court orders, probation orders and sentencing information.
- Used Sustain and Odyssey to prepare dockets or calendars of cases.
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines.
Executive Assistant
Comcast Spotlight
02.2006 - 09.2007
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for General Manager.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Transcribed minutes of meetings and executed meetings and events for company to support sales and senior management teams.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing mail, email and faxes.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for staff meetings
- Assisted processing Accounts Payable
- Processed Accounts Receivable
- Processed and completed daily bank deposit
Office Assistant
Full Steam Marketing
10.2004 - 01.2006
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Marketing Assistant
Welton Investments
03.2003 - 10.2004
- Proofread marketing collateral ahead of printing to eliminate errors.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Sales Assistant
Mapleton Communications
04.2001 - 03.2003
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Worked independently with minimal supervision.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Prioritized tasks and projects to meet tight deadlines.
- Presented information to peers and management.
Education
Monterey Peninsula College
Monterey, CAGeneral -
Seaside High School
Seaside, CA06-1995
Skills
- Policy Analysis
- Office Management
- Active Listening
- Clerical Support
- Documentation and Recordkeeping
- Legal Document Preparation
- Filing Court Documents
- Professional Correspondence
- Customer Inquiries
- Call Transfers
- Case Records Review
Timeline
Customer Service Representative I
WM
03.2025 - Current
Office Adminstrator/Legal Assistant
Ottone & Leach
08.2023 - 07.2024
Deputy Court Clerk II
Monterey County Superior Court
12.2007 - 08.2023
Executive Assistant
Comcast Spotlight
02.2006 - 09.2007
Office Assistant
Full Steam Marketing
10.2004 - 01.2006
Marketing Assistant
Welton Investments
03.2003 - 10.2004
Sales Assistant
Mapleton Communications
04.2001 - 03.2003
Monterey Peninsula College
General -
Seaside High School