Meghan Moss
Clinton,IA
Summary
Proven track record in enhancing client satisfaction and operational efficiency, notably at Aptive Environmental. Skilled in client relations and machine operation, I excel in fostering teamwork and executing tasks with meticulous attention to detail. Achieved significant improvements in service delivery and product quality, leveraging problem-solving and effective communication to exceed performance targets.
Overview
12
12
years of professional experience
Work History
Caregiver
Comfort Keepers
Davenport, IA
04.2024 - Current
- Assist clients with activities of daily living, promoting independence and quality of life.
- Clean house, raun errands, and manage laundry.
- Assist with dressing guidance, grooming, meal preparation, and medication reminders.
- Perform light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Account Manager
Aptive Environmental
Clinton, IA
05.2022 - 09.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Operator
Collis
Clinton, IA
07.2021 - 05.2022
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Performed quality checks to identify finish discrepancies.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Assembled products according to changing daily work orders and specific customer needs.
Credit Specialist
DM Services
Clinton, IA
04.2019 - 10.2020
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Mentored junior team members in developing their skills in credit analysis, negotiation techniques, and account management practices.
- Provided hands-on training in daily processes and job duties.
Environmental Services Housekeeper
Compass Group Inc.
De Witt, IA
10.2018 - 07.2019
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Direct Support Professional Caregiver
Imagine The Possibilities
De Witt, IA
06.2016 - 01.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Promoted healthy lifestyles for clients by assisting with meal planning, grocery shopping, and preparing nutritious meals.
Cashier
Dollar Tree
Clinton, IA
07.2013 - 06.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cook
Mellenium Ballroom- Goose Lake C-Store
Goose Lake, IA
04.2012 - 11.2012
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
No Degree - ICD 10, PCS
DeVry University
Lisle, IL09.2024
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Attention to Detail
- Machine Operation
- Efficient multitasking
- Effective Communication
Timeline
Caregiver
Comfort Keepers
04.2024 - Current
Account Manager
Aptive Environmental
05.2022 - 09.2023
Operator
Collis
07.2021 - 05.2022
Credit Specialist
DM Services
04.2019 - 10.2020
Environmental Services Housekeeper
Compass Group Inc.
10.2018 - 07.2019
Direct Support Professional Caregiver
Imagine The Possibilities
06.2016 - 01.2018
Cashier
Dollar Tree
07.2013 - 06.2014
Cook
Mellenium Ballroom- Goose Lake C-Store
04.2012 - 11.2012
No Degree - ICD 10, PCS
DeVry University