Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic
Meghan O'Keefe

Meghan O'Keefe

Summary

Licensed Esthetician and Skin Care Consultant with more than 1400 hours of professional advanced training in microdermabrasion, chemical peels, hair removal and facials. Desiring a role in a day or medical spa.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Director of Guest Operations

Scrunch Salon
05.2020 - 01.2022
  • Monitored guest services for efficiency and accuracy of response to guest complaints.
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Motivated and rewarded employees to improve engagement.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Oversaw day-to-day operations.

Front Desk Associate

Skin & Body Spa/ Hair Company
06.2019 - 03.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Assistant Manager

Airport Diner
04.2017 - 07.2019
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant Manager

Shorty's Mexican Roadhouse
11.2013 - 02.2017
  • Resolved problems promptly to elevate customer approval.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals and prepared deposits.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Education

Advanced Esthetics

American Academy of Health And Beauty
Manchester, NH
03.2023

Liberal Arts Program

Nashua Community College
Nashua, NH

Nail Technician

Empire Beauty School
Lowell, MA
2006

Advanced Esthetics

Catherine Hinds Institute of Esthetics
Woburn, MA
05.2003

GED -

Nashua High School South
Nashua, NH
2002

Skills

  • Maintaining Clean Work Areas
  • Client Intakes
  • Client Consultations
  • Skin Condition Diagnosis and Treatment
  • Advanced Facials
  • Skincare Services
  • Facial Massages
  • Manicures and Pedicures
  • Hair Removal

Certification


  • LNA Training
  • CPR/First-Aid

Additional Information

Effective organizational, interpersonal and communications skills; strong leadership abilities, familiarity with Vagaro and Millenium Spa Management Software, Windows, MS-Word, Excel, Power Point and a variety of industry specific data management packages.

Timeline

Director of Guest Operations

Scrunch Salon
05.2020 - 01.2022

Front Desk Associate

Skin & Body Spa/ Hair Company
06.2019 - 03.2020

Assistant Manager

Airport Diner
04.2017 - 07.2019

Assistant Manager

Shorty's Mexican Roadhouse
11.2013 - 02.2017

Advanced Esthetics

American Academy of Health And Beauty

Liberal Arts Program

Nashua Community College

Nail Technician

Empire Beauty School

Advanced Esthetics

Catherine Hinds Institute of Esthetics

GED -

Nashua High School South

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Meghan O'Keefe