Meghan Okulski
3549 Lilac Avenue, Feasterville-Trevose,PA
Summary
Dynamic and service-oriented professional with a 5-year track record of success in both supervisory and coordination roles in a hospital setting. Core expertise includes staff training and mentorship, complex scheduling management, and ensuring optimal patient-centered care. Adept at serving as the critical link between clinical divisions and administrative support to maintain excellence in service delivery.
Overview
2026
2026
years of professional experience
Work History
Network Communications Systems Specialist
Army National Gaurd
Philadelphia, PA
03.2024 - Current
- Analyzed system performance to identify areas for improvement in efficiency and user satisfaction.
- Collaborated with cross-functional teams to implement software updates and enhance system functionality.
- Monitored system integrations, ensuring data accuracy and seamless operation across platforms.
- Resolved technical issues by providing timely support and troubleshooting solutions for end-users.
Access Services Supervisor
Children's Hospital of Philadelphia
Philadelphia, PA
10.2023 - 03.2024
- Oversaw daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members on best practices and process improvements.
- Monitored workflow efficiency, identifying areas for optimization and implementing solutions.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Facilitated communication between departments to streamline processes and resolve issues promptly.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Senior Access Scheduler
Children's Hospital of Philadelphia
Philadelphia, PA
02.2020 - 10.2023
- Worked closely with supervisor to onboard and train new employees. Created various spreadsheets and documents to aide in training.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
Access Scheduler
Children's Hospital Of Philadelphia
Philadelphia, PA
03.2019 - 02.2020
- Coordinate and schedule patient appointments according to department’s policies and procedures, in a timely and effective manner
- Support and provide superior service via phones, email and faxes as a receiver and caller, while maintaining department quality and production standards
- Conduct a structured, focused interview with the patient, referring M.D. or referring PCP to gather information regarding the identified patient
- Obtain all necessary appointment information and assure patients are scheduled appropriately for evaluation and/or testing, checking with clinical staff when necessary for guidance
- Support and provide superior service via phones, email and faxes as a receiver and caller, while maintaining department quality and production standards
Customer Service Representative
TD Bank
Langhorne, PA
2017 - 03.2019
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment
- Helped to drive sales goals and achieve monthly quotas
- Obtained multiple positive reviews which acknowledged dedication to excellent customer service
- Contacted customers to follow up on new accounts, suggested suitable products and services, and inform those customers of ongoing promotions and rates
Universal Member Service Representative
TruMark Financial Credit Union
Philadelphia, PA
2014 - 2017
- Created innovative financial solutions to meet customer needs and provide a competitive edge
- Contacted both existing and potential members via telephone to pursue sales
- Cross-sold products and services in order to enhance sales and revenue for the credit union
- Assessed members' financial situations to develop strategic financial planning solutions
- Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
Member Service Representative II
Philadelphia Federal Credit Union
Philadelphia, PA
2013 - 2014
- Supervised and coached Member Service Representative I's to ensure that they reached and surpassed monthly goals
- Presented different products and services to members to make certain that everyday needs were met and addressed
- Processed loans in a timely manner with efficiency and precision
- Completed various tasks and projects independently while possessing little to no managerial supervision
- Provided elevated member experience to generate loyal clientele
Member Service Representative
Philadelphia Federal Credit Union
Philadelphia, PA
2012 - 2013
Bank Teller
TD Bank
Philadelphia, PA
2010 - 2012
- Worked closely with supervisor to onboard and train new employees. Created various spreadsheets and documents to aide in training.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Facilitated communication between patients and various departments and staff.
Education
Bachelor of Science - Human Resources Management
Peirce College
Philadelphia, PA2022
Skills
- Creative problem solving
- Customer service oriented
- Insurance verifying
- Exceptional communication skills
- Microsoft Office Suite proficient (Excel, Word, Powerpoint)
- Appointment scheduling
- Updating charts
- Following up with patients and families
- Training and mentoring
- Staff management
Timeline
Network Communications Systems Specialist
Army National Gaurd
03.2024 - Current
Access Services Supervisor
Children's Hospital of Philadelphia
10.2023 - 03.2024
Senior Access Scheduler
Children's Hospital of Philadelphia
02.2020 - 10.2023
Access Scheduler
Children's Hospital Of Philadelphia
03.2019 - 02.2020
Bachelor of Science - Human Resources Management
Peirce College
Customer Service Representative
TD Bank
2017 - 03.2019
Universal Member Service Representative
TruMark Financial Credit Union
2014 - 2017
Member Service Representative II
Philadelphia Federal Credit Union
2013 - 2014
Member Service Representative
Philadelphia Federal Credit Union
2012 - 2013
Bank Teller
TD Bank
2010 - 2012