MEGHAN OWENS-CLINE
Royal Oak,Michigan
Summary
Strategic healthcare operations and behavioral health leader with expertise in hospital administration, quality and safety, and regulatory compliance. Skilled in managing operational initiatives, overseeing budgets, and guiding multidisciplinary teams through change. Experienced in developing behavioral health programs, strategic planning, and implementing improvements that enhance patient safety and operational performance. Holds a Master of Health Services Administration.
Overview
16
16
years of professional experience
Work History
Quality Risk Specialist II, Ambulatory Operations
HENRY FORD HEALTH SYSTEM
Detroit, Michigan
06.2023 - Current
- Served as healthcare quality and safety specialist, identifying risks and enhancing systems for ambulatory operations, leading to improved patient care.
- Led investigations of patient safety events and grievances, applying change management methodologies for sustainable improvements.
- Collaborated with operational leaders and clinical teams to pinpoint process improvement opportunities and enhance patient safety outcomes.
- Facilitated multidisciplinary discussions on complex clinical events, crafting actionable recommendations and presenting findings to leadership for informed decision-making.
- Developed and monitored action plans with process owners to standardize practices and strengthen quality outcomes.
- Analyzed trends in quality data and workflows to identify vulnerabilities and implement corrective actions.
- Consulted on patient and staff safety policies and risk mitigation strategies, ensuring compliance and promoting a culture of safety.
Interim Assistant Director, Behavioral Health Services
HENRY FORD HEALTH SYSTEM
Macomb, Michigan
01.2022 - 01.2023
- Led the consolidation and decommissioning of an 85-bed inpatient psychiatric hospital within six weeks, coordinating patient transfers, employee placement, operational planning, and required CON and LARA approvals.
- Assumed responsibility for utilization review and bed management operations, supporting effective resource utilization and patient flow.
- Collaborated with physicians, advanced practice providers, nursing leaders, and operational teams to improve clinical operations and patient care delivery.
- Shared administrative responsibilities for Behavioral Health Services, ensuring oversight of safety, reliability, and quality risk functions.
- Supported hospital operations, budgetary management, and financial oversight for multiple hospital cost centers.
- Managed organizational relationships with executive leadership, facility stakeholders, and external partners during hospital transition.
- Developed and interpreted operational reports and complex data to support leadership decision-making and organizational performance.
- Engaged staff and leadership in organizational change initiatives to support retention, workforce transition, and continuity of operations.
Manager of Safety and Reliability, Behavioral Health Services
HENRY FORD HEALTH SYSTEM
Macomb, Michigan
01.2021 - 01.2023
- Led the development and implementation of safety, reliability, and performance improvement programs across inpatient behavioral health services.
- Established and maintained quality and safety programs that met CMS and The Joint Commission requirements, recognized as a 'Leading Practice' for excellence in service delivery.
- Developed and managed multidisciplinary improvement initiatives focused on patient safety, staff safety, waste reduction, and culture change.
- Partnered with physician and nursing leadership to identify operational priorities and enhance care delivery, contributing to improved organizational performance.
- Redesigned and managed social work, occupational therapy, and activity therapy departments to optimize service delivery and ensure alignment with patient care goals.
- Supported leadership decision-making through data analysis, performance monitoring, and identification of opportunities for operational improvement.
Quality Risk Specialist II, Behavioral Health Services
HENRY FORD HEALTH SYSTEM
Macomb, Michigan
01.2015 - 01.2021
- Contributed to leadership team achieving compliance with federal and state regulatory and accreditation standards through successful execution of The Joint Commission surveys.
- Oversaw the preparation for triennial The Joint Commission surveys and CMS validation surveys, achieving a successful outcome with no findings in the behavioral medicine hospital.
- Managed critical incident reviews, sentinel event investigations, process improvement implementation, and quality assurance monitoring.
- Collaborated with medical, nursing, and operational leadership to identify facility needs and performance improvement opportunities, driving key quality initiatives.
- Decreased employee harm events related to violence by 59.7% and facilitated implementation of an employee duress system.
- Developed Leadership Academy project addressing workplace violence, resulting in corporate initiative and active participation in Workplace Violence Committee.
- Reduced total inpatient fall rate by 23% and falls with harm by 42% in 2019 through targeted process improvement.
- Led construction and renovation projects for inpatient units, including scope development, status reporting, and product and device evaluation to meet anti-litigare expectations.
Applied Behavior Analysis Therapist
HENRY FORD MEDICAL GROUP
Detroit, Michigan
01.2011 - 01.2015
- Utilized data-based decision-making to track patient progress and coordinate effective troubleshooting strategies at Center for Autism and Developmental Disabilities.
- Facilitated development of financial budgets and return-on-investment projections for proposed clinic sites.
- Streamlined billing processes to enhance insurer reimbursement and contributed to development of new clinic programs.
Education
Master of Health Services Administration -
University of Detroit Mercy
Detroit, MichiganBachelor of Science - Education
Wayne State University
Detroit, MichiganSkills
- Quality improvement
- Regulatory compliance
- Data analysis
- Operational strategy
- Leadership and collaboration
- Effective communication
LEADERSHIP & ADMINISTRATIVE EXPERTISE
Behavioral Health Operations | Hospital Administration | Budget & Financial Oversight | Strategic Planning | Program Development | Regulatory & Accreditation Compliance | Quality & Patient Safety | Performance Improvement | Staff Engagement & Retention | Organizational Change | Physician & Interdisciplinary Collaboration | Crisis Resolution | Data Analysis & Reporting
ADDITIONAL EXPERIENCE
- Henry Ford Health System, Detroit, Michigan — MHSA Internship, 2014
- Cataract & Eye Consultants of Michigan, Warren, Michigan — Certified Ophthalmic Technician, 1999–2010
PROFESSIONAL DEVELOPMENT & AFFILIATIONS
Henry Ford Health System Leadership Academy, 2015 | American College of Healthcare Executives | Senate Psychiatric Crisis Committee
Accomplishments
- Henry Ford Health System Diversity Hero Award Winner, 2019
Timeline
Quality Risk Specialist II, Ambulatory Operations
HENRY FORD HEALTH SYSTEM
06.2023 - Current
Interim Assistant Director, Behavioral Health Services
HENRY FORD HEALTH SYSTEM
01.2022 - 01.2023
Manager of Safety and Reliability, Behavioral Health Services
HENRY FORD HEALTH SYSTEM
01.2021 - 01.2023
Quality Risk Specialist II, Behavioral Health Services
HENRY FORD HEALTH SYSTEM
01.2015 - 01.2021
Applied Behavior Analysis Therapist
HENRY FORD MEDICAL GROUP
01.2011 - 01.2015
Master of Health Services Administration -
University of Detroit Mercy
Bachelor of Science - Education
Wayne State University