Meghan Parrish
Conway,SC
Summary
High-energy employee ready to surpass company objectives with effective leadership. I am a results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Alchemist
Alchemy Ice Cream
06.2023 - 08.2023
- Created ice cream from scratch using liquid nitrogen and organic ice cream bases.
- Maintained organized, safe and efficient environment to minimize accidents and prevent cross contamination while making ice cream.
- Cleaned and organized alchemist station and kept supplies well-stocked to save time, money and promote efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Shift Lead
Ben & Jerry's Ice Cream
03.2023 - 06.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Operated cash register, taking payments and issuing customer receipts.
- Carried out cash and card transactions quickly and thoughtfully.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Demonstrated continuous knowledge of menu and service offerings, promotional products and new flavors.
- Greeted incoming customers and provided reliable, friendly customer service.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Notified supervisor and peers of low product inventory and customer complaints.
Front Desk Associate
Marriott
06.2020 - 08.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
Bachelors - Elementary Education
Coastal Carolina University
Conway, SC05.2026
Skills
- Conflict Resolution
- Production Preparation
- Customer Care
- Digital Filing
- Effective Listening and Communication
- Strategic Goals
- Guest Satisfaction
- Negotiation and Conflict Resolution
- Performance Goals
- Goal Attainment
- Process Transactions
- Administrative Support
- Guest Interaction
- Efficient Service
Timeline
Alchemist
Alchemy Ice Cream
06.2023 - 08.2023
Shift Lead
Ben & Jerry's Ice Cream
03.2023 - 06.2023
Front Desk Associate
Marriott
06.2020 - 08.2021
Bachelors - Elementary Education
Coastal Carolina University
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