Rem Odle
Des Moines,IA
Summary
Incredibly hardworking, ambitious and charismatic individual with a keen sense of detail. Is dependable and punctual with an inspiring and infectious optimistic attitude. Excellent written and oral communication skills that foster better understanding and productive relationships. Dedicated and willing to learn new skills to better adapt to changing situations as well as focused on creating a better future for the world around.
Overview
7
7
years of professional experience
Work History
Assistant Manager (Alchemist)
Starbucks
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Shift Manager/Cashier
Kum & Go
03.2019 - 09.2022
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier/Customer Service
Maverik Adventure's First Stop
04.2017 - 02.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - Human Services
Des Moines Area Community College
Ankeny, IA06.2024
High School Diploma -
University High School
Spokane, WA06.2015
Skills
- Sales Expertise
- POS Systems Operations
- Incredible Verbal and Written Communication
- Staging and Sorting
- Analytical Approach
- Active Learning
- Critical Thinking
- Customer Relations
Timeline
Assistant Manager (Alchemist)
Starbucks
10.2022 - Current
Shift Manager/Cashier
Kum & Go
03.2019 - 09.2022
Cashier/Customer Service
Maverik Adventure's First Stop
04.2017 - 02.2019
Associate of Arts - Human Services
Des Moines Area Community College
High School Diploma -
University High School
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