Health Information Specialist looking to transition back to Social Media and Marketing. Previous experience researching, developing, and implementing marketing plans. Demonstrated time management and collaboration skills with diverse individuals. Experience leading and mentoring staff.
Work History
Health Information Specialist
CIOX Health
04.2022 - Current
Multi-task different projects on a daily basis to fulfill 1,000+ medical records requests per month
Follow exact procedures for handling transfers and other releases of medical records.
Follow HIPAA guidelines to avoid unauthorized disclosures.
Work with diverse individuals on a daily basis.
Answer 1,200+ phone calls a month and speak to 300+ in person patients when located onsite.
Utilize electronic medical record systems to store, retrieve and process patient data.
Marketing and Social Media Manager
Tribeca NW Real Estate
03.2021 - 03.2022
Designed original marketing content, such as business cards, door hangers, merchandise, flyers, etc.
Scheduled and collaborated with 20+ staff on video and photo content.
Promoted a diverse workforce by advertising agents who spoke another language for clients to see.
Established and maintained relationships with clients by scheduling out birthday and holiday card deliveries.
Recognized and rewarded staff for good performance by highlighting them on social media.
Analyzed and reported social media and online marketing campaign results.
Oversaw social media presence on multiple platforms and aligned posts to include trending and original ideas.
Conducted social media training sessions for the agents and staff.
Sales Associate
Ann Taylor
11.2020 - 05.2021
Trained new staff when the manager needed assistance.
Sold over $5k of merchandise a month.
Managed returns, exchanges and refunds in accordance with store policy.
Engaged with customers to effectively build rapport and lasting relationships.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Content Specialist
Kittitas County Chamber of Commerce
12.2020 - 03.2021
Brainstormed and pitched ideas to the Roslyn Downtown Association team for social media/flyers.
Supervised all social media platforms for the Roslyn Downtown Association.
Contacted 30+ businesses to ask for photo permissions to share their content to promote their small business.
Engaged by liking, commenting and sharing Roslyn small business social media pages.
Designed flyers and social media graphics for "Love Letters to Roslyn" for Valentines Day.
Followed all social media content guidelines.
Strengthened content through research, proofreading and editing.
Education
B.A. - Public Relations, Advertising
Central Washington University
Skills
Later
Canva
Hootsuite
InDesign (Beginner)
SEO
Paid Advertising
Team Management
Events Marketing
Google Analytics, Ads Search, Business
Additional Information
CWU Recreation Center - Recreation Membership Services
Chump Change Events Kirkland, WA - Marketing and Events Intern
CWU Wellness Center - Social Media and Marketing Intern
CWU Central Communication Agency - Account Executive
CWU Public Relations Student Society of America - President
Health Information Specialist/Release of Information Specialist at New Hope Treatment CentersHealth Information Specialist/Release of Information Specialist at New Hope Treatment Centers