Meghan Romero
Phoenix,AZ
Summary
Results-driven loan servicer with proven skills in loan processing, collections strategy, and customer relationship management. Adept at problem-solving and financial analysis, ensuring compliance and enhancing customer satisfaction. Detail-oriented specializing in financial analysis and compliance management. Known for delivering prompt solutions and building strong customer relationships, ready to enhance loan servicing operations and drive collections success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
Work History
Advance Loan Servicer
Achieve
Tempe, Arizona
03.2023 - Current
- Managed loan accounts by processing payments and updating borrower information.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Delivered prompt, knowledgeable solutions to address customers' loan service issues.
- Processed payoffs, releases, and curtailments for loans.
- Monitored loans to verify adequate and current insurance coverage.
- Generated periodic statements for customers detailing their loan activity.
- Maintained accurate records in the computer system including changes in borrower information or loan status.
- Reviewed payoff requests from borrowers ensuring that all conditions have been met before releasing funds.
- Set up debt payment plans based on client credit, income and assets.
- Informed customers of loan application requirements and deadlines.
- Approved or denied loan applications and explained reasoning behind decisions.
- Managed the collection process by contacting borrowers who are delinquent on their loans.
- Resolved disputes between borrowers and lenders over payment discrepancies or other matters.
Auto Claims Adjuster
USAA
Phoenix, AZ
01.2023 - 03.2023
- Investigated incidents to determine liability and assess damages accurately.
- Evaluated auto claims by reviewing documentation and engaging with claimants.
- Communicated effectively with customers to explain claims processes and resolve inquiries.
- Utilized claims management software to document findings and track progress efficiently.
- Maintained compliance with industry regulations while processing auto insurance claims.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Provide customer support to members, providers, billing departments and other insurance agency's regarding claims, appeals and eligibility.
- Managed multiple cases simultaneously while meeting established deadlines.
Sr. Collections Manager
Discover Finacial Services
Phoenix, Arizona
01.2017 - 09.2022
- Managed collections team to ensure timely debt recovery processes.
- Developed strategies to improve customer payment behaviors and reduce delinquencies.
- Oversaw training programs for new team members in collections procedures.
- Maintained relationships with customers to facilitate resolution of outstanding accounts.
- Developed and improved procedures for collection of past due amounts.
- Led monthly meetings to review performance metrics and set team goals.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Completed investigations of customer accounts and payment histories.
- Created reports for management on past due accounts and delinquency rates.
- Completed administrative tasks such as recordkeeping, writing correspondence, and gathering materials.
- Received and submitted payments and applied amounts to customer balances.
- Researched and resolved billing and invoice problems.
- Reduced losses by restructuring loan payment plans.
- Met demands of busy collections group by performing high volume of daily calls.
- Completed skip traces on customers failing respond to collection efforts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
Receptionist Administrator
Dr. Yaroslav Kushnir, M.D., Inc.
Chula Vista, California
01.2008 - 12.2016
- Managed appointment scheduling for patients and providers efficiently.
- Answered incoming calls and directed inquiries to appropriate staff members.
- Maintained patient records and ensured data accuracy in the system.
- Coordinated office supplies and inventory to support daily operations.
- Assisted in billing processes and verified insurance information for patients.
- Organized patient files and facilitated smooth check-in and check-out processes.
- Collaborated with healthcare professionals to streamline administrative tasks effectively.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Responded promptly to emails from customers and other departments within the organization.
- Maintained reception area cleanliness and tidiness.
- Performed data entry and other administrative tasks to support departments.
- Obtained and processed payments from clients for products and services.
- Created spreadsheets to track customer information such as contact details and preferences.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Resolved customer complaints or answered customers' questions.
- Interpreted and explained work procedures and policies to brief staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Mar Vista High
Imperial Beach, CA06-2003
Skills
- Loan processing
- Payment reconciliation
- Credit analysis
- Insurance verification
- Compliance management
- Customer relationship management
- Document evaluation
- Claims assessment
- Collections strategy development
- Financial analysis proficiency
- Loan modification procedures
- Client relationship building
- Collections and recovery tactics
- Manage complaints
- Problem-solving aptitude
- Debt restructuring
Timeline
Advance Loan Servicer
Achieve
03.2023 - Current
Auto Claims Adjuster
USAA
01.2023 - 03.2023
Sr. Collections Manager
Discover Finacial Services
01.2017 - 09.2022
Receptionist Administrator
Dr. Yaroslav Kushnir, M.D., Inc.
01.2008 - 12.2016
High School Diploma -
Mar Vista High