Meghan Rooney
Wareham,MA
Summary
Motivated and detail-oriented professional with over 14 years of experience in customer service and logistics. Proven ability to manage operations efficiently, ensuring timely communication and resolution of issues. Passionate advocate for individuals with special needs, fostering a supportive environment through effective collaboration and emotional intelligence.
Overview
26
26
years of professional experience
Work History
Access Express
Plymouth, Massachusetts
07.2024 - Current
- Streamlined timely pickups and drop-offs through driver communication.
- Utilized logistics software to monitor vehicle locations accurately.
- Ensured accuracy by verifying all dispatch-related paperwork for crew members.
- Collaborated closely with clients to efficiently resolve customer complaints.
- Assisted drivers with directions and documentation requirements as needed.
- Assigned vehicles to drivers based on operational demands and availability.
- Fostered strong relationships with drivers via effective communication strategies.
- Processed daily scheduling by executing precise data entry into internal systems.
- Prepared daily work and run schedule.
- Executed data entry into internal systems, ensuring accurate daily scheduling.
- Notified the organization of schedule changes promptly to maintain operational flow.
- Troubleshot complex problems and implemented effective solutions using advanced technical skills.
- Demonstrated strong problem-solving skills by resolving issues efficiently.
- Reviewed vendor invoices for accuracy and compliance prior to payment authorization.
- Processed customer invoices and payments to streamline financial operations.
- Answered incoming calls promptly and routed voicemails to appropriate employees.
Home Health Aide
Allcare Nursing Services
06.2023 - 07.2023
- Supported health initiatives by assisting individuals with daily living activities to enhance their well-being.
- Records patient information by making daily entries in patient journal and notifying supervisor of changing or unusual conditions
- Ensured safety, security, and health by adhering to established standards and procedures.
- Communicated clearly with team members to ensure understanding and collaboration.
- Actively listened to colleagues to understand their perspectives and concerns.
- Maintained composure in high-pressure situations to manage team dynamics.
- Dependability
- Training
Service Professional
The Chateau Restaurant & Function Hall
09.2005 - 01.2019
- Demonstrated punctuality and reliability in teamwork
- Cleaned, stocked, & rotated products
- Removal of heavy equipment from floor to floor; one room to another
- Trained new staff the correct facility procedures & server duties
- Assisted on site in new store locations with other company computer systems to train new hire
- Diligently completed all assigned tasks working overtime as necessary.
Medical Record Reviewer
Affiliated Professional Services
06.2000 - 09.2005
- Reviewed records for completeness, accuracy, and compliance with regulations
- Correcting reports of high importance & confidential information.
- Scanning & Verifying medical reports daily, using teleForm software
- Analyze daily report of missing chart information presented to supervisors
- Assisted with various assignments to support team operations when needed, including data entry
Education
Associates -
Bristol Community College
Fall River, MASkills
- Operational Planning
- Problem solving
- Team collaboration
- Customer Service
- Planning
- Time management
- Multitasking Abilities
- Multitasking Abiliti
- Team development
- Professional development
- Active Listening
- Effective communication
- Constructive Feedback
- Crisis Situations
- Group instruction
- Emotional intelligence
- Reading Comprehension
- Vehicle assignment
- Attention to detail
- Microsoft Word
- Computer skills
- Safety compliance
- Passenger support
- Driving and transportation
- Passenger transportation
- Verbal and written communication
- GPS and route planning
- Loading and unloading
- Confidentiality
- Safe driving practices
- Safety protocols
Timeline
Access Express
07.2024 - Current
Home Health Aide
Allcare Nursing Services
06.2023 - 07.2023
Service Professional
The Chateau Restaurant & Function Hall
09.2005 - 01.2019
Medical Record Reviewer
Affiliated Professional Services
06.2000 - 09.2005
Associates -
Bristol Community College