Meghan Shoemaker
Scranton,PA
Summary
Results-driven financial services and operations leader with 12 years of industry experience, including 8 years of progressive leadership. Proven success leading teams, improving processes, and driving operational excellence through collaboration and innovation.
Overview
12
12
years of professional experience
Work History
Financial Processing Supervisor
MOHELA
Remote
10.2023 - Current
- Built and led a Quality Control and Training function to improve operational consistency, employee development, and adherence to processing standards and SLAs.
- Designed quality review processes, performance tracking methods, and training resources to support team growth and improve accuracy
- Transitioned into leadership of the Suspense Resolution team, overseeing complex financial processing operations and backlog reduction initiatives
- Reduced suspense inventory from over 220,000 items to approximately 48,000 through process optimization, prioritization strategies, and team development
- Led process improvement initiatives that reduced manual intervention from 100% to 1% by identifying operational inefficiencies and implementing sustainable solutions.
- Partnered with IT and cross-functional stakeholders to develop tools and workflow enhancements adopted across the organization
- Coach, mentor, and develop employees through performance management, goal setting, and continuous feedback while fostering a culture of accountability and respect.
Loan Servicing Specialist
MOHELA
Remote
10.2022 - 10.2023
- Processed high volumes of enrollment options ensuring compliance, accuracy, and timeliness.
- Collaborated with team members and leadership to address recurring issues.
Monetary Team Lead
Navient
Wilkes-Barre, PA
07.2018 - 10.2022
- Executed management of financial files and records, guaranteeing precision and conformity with established company policies and regulatory guidelines.
- Authored comprehensive procedural documents to enhance staff understanding of various processes.
- Led team in executing operational strategies, enhancing service delivery and customer satisfaction.
- Mentored junior staff, fostering skills development and promoting a collaborative work environment.
- Implemented process improvements, increasing efficiency and reducing operational costs.
Monetary Specialist
Navient
Wilkes-Barre, PA
09.2014 - 07.2018
- Handled multiple requests, such as payment applications, returned item processing, and balancing returned item files.
Education
Business Management Certificate - Business Management
Penn State University
Wilkes-Barre, PA01-2018
Skills
- Financial Processing and Reconciliation
- Regulatory Compliance
- Quality Assurance
- Process Improvement and Automation
- Process Documentation
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Staff Development and Training
- Talent Acquisition
- Strategic planning
- Written Communication
Timeline
Financial Processing Supervisor
MOHELA
10.2023 - Current
Loan Servicing Specialist
MOHELA
10.2022 - 10.2023
Monetary Team Lead
Navient
07.2018 - 10.2022
Monetary Specialist
Navient
09.2014 - 07.2018
Business Management Certificate - Business Management
Penn State University