Whitney Schrader
Cedar Rapids,IA
Summary
Dynamic leader with a proven track record at Transamerica Life Insurance Company, excelling in operations management and staff development. Spearheaded process improvements, enhancing team performance and customer satisfaction. Skilled in training and mentoring, adept at driving sales growth and service excellence. Passionate about achieving and surpassing goals through innovative strategies and effective team coaching.
Overview
13
13
years of professional experience
Work History
Financial Processing Supervisor
Transamerica Life Insurance Company
Cedar Rapids, IA
12.2016 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Shift Lead
Hurricanes/Becks
Cedar Rapids, IA
11.2015 - 07.2018
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed employee end if night check outs.
Assistant Golf Professional
City of Cedar Rapids
Cedar Rapids, IA
05.2011 - 10.2016
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Provided golf club fittings.
- Assisted manager with making purchases for club pro shop.
- Oversaw training of services staff and other day-to-day activities on the course and in the Pro Shop.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Assisted in managing golf tournaments including set up, scoring, rulings, and clean up.
Education
Bachelor Of Science - Business Economics
South Dakota State University
Brookings, SD05.2011
Skills
- Operations Management
- Process Improvement
- Schedule development
- Staff Management
- Priority management
- Staff Development
- Goal-Oriented
- Training and mentoring
- Sales
- Customer Service
Timeline
Financial Processing Supervisor
Transamerica Life Insurance Company
12.2016 - Current
Shift Lead
Hurricanes/Becks
11.2015 - 07.2018
Assistant Golf Professional
City of Cedar Rapids
05.2011 - 10.2016
Bachelor Of Science - Business Economics
South Dakota State University