Meghan Spencer
Louisville,KY
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
13
13
years of professional experience
Work History
Sales Associate
Island Tan
Louisville
05.2022 - Current
- Computed purchases and received and processed cash or credit payment.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted product demonstrations to highlight features and benefits.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered incoming telephone calls to provide store, products and services information.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Recommended, selected and located merchandise based on customer desires.
To-Go Server
Drake’s
Louisville, KY
08.2021 - 11.2021
- Received payments, returned accurate change and closed checks in POS system.
- Created contact database from online, mobile, and phone customers to tailor offers and promotions matching habits and preferences.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Maintained safe food handling practices to prevent germ spread.
- Communicated effectively between the kitchen staff and customers regarding order status.
- Rotated inventory to reduce waste and optimize freshness.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Prepared workstations with ingredients and tools to increase efficiency.
- Made meals in accordance with company standards and requirements.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Ensured compliance with health safety standards for all food handling procedures.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Assembled and served meals according to specific guest requirements.
- Organized and tracked to-go orders while maintaining accuracy.
- Processed payments accurately and efficiently using POS system.
Server
Applebee's Grill + Bar
Louisville, KY
06.2012 - 11.2015
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Followed health safety guidelines when preparing and serving food products.
- Filled condiments and napkin containers during slack periods.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Education
Licensed Esthetician - Esthetics
Pjs College of Cosmetology
Louisville, KY09-2024
GED -
Jefferson Community And Technical College
Shepherdsville, KY11-2012
Skills
- Promotional support
- Upselling
- Retail loss prevention
- Prospecting and telemarketing
- Reliable and punctual
- Upselling and cross selling
- Store opening and closing
- Product sales
- Client service
- Verbal/written communication
- Goal oriented
- Conflict resolution
- Reading comprehension skills
- Friendly and outgoing
- Multi-tasking strength
- Money handling
- Point of sale operation
- Listening skills
- Customer engagement
- Outgoing personality
- Cash handling
Timeline
Sales Associate
Island Tan
05.2022 - Current
To-Go Server
Drake’s
08.2021 - 11.2021
Server
Applebee's Grill + Bar
06.2012 - 11.2015
Licensed Esthetician - Esthetics
Pjs College of Cosmetology
GED -
Jefferson Community And Technical College