Summary
Overview
Work History
Education
Skills
Certification
Timeline
Payroll Tax Service Representative

Meghan St. Pierre

Greenshades Software
Moscow,ID
6
years of professional experience
1
Certification

I am experienced in customer service and communication, ensuring client needs are met promptly.

In my day to day, I exhibit problem-solving skills to address and resolve inquiries effectively and demonstrate my ability to handle high volumes of inquiries while maintaining a positive attitude and attention to detail.

Work History

Payroll Tax Service Representative

5 Years 1 Month
Greenshades Software | 10.2021 - Current
  • Resolves customer inquiries through phone, email, and ticketing systems with accurate, timely responses.
  • Tracks support cases, documents resolutions, and maintains clear records for follow-up and escalation.
  • Guides users through payroll software features, account setup, and routine troubleshooting steps.
  • Maintains comprehensive knowledge of company products and services.

Contributing Writer

4 Years 3 Months
Jetset Times | 03.2022 - 06.2026
  • Wrote lifestyle and travel articles aligned with editorial and publication standards.
  • Edited drafts for clarity, grammar, structure, and SEO optimization before publication.
  • Produced engaging digital content that supported readership growth and content strategy.

Research Assistant & Book Designer

6 Months
University of Central Florida | 04.2021 - 10.2021
  • Collected, organized, and maintained research data for accurate analysis and reporting.
  • Optimized page layouts for readability, hierarchy, and efficient use of space.
  • Adapted designs to various formats including print and e-books for broader reach among diverse audiences.
  • Collaborated with authors to ensure cohesive visual elements in line with the narrative content.

Education

Bachelor of Arts - Major, Technical Writing; Minor, Linguistics

University of Central Florida | Orlando | 01-2021

Skills

Customer support
Customer relations
Organization
Editing and proofreading
Microsoft Office Suite
CRM system proficiency
Teamwork and collaboration
Time management
Technical writing

Certification

Google UX Design Professional Certificate Issued Jun 2021

Stuart Omans Award Exemplary student and writer

Issued by University of Central Florida · Apr 2021

Timeline

Contributing Writer

Jetset Times
03.2022 - 06.2026Read More

Payroll Tax Service Representative

Greenshades Software
10.2021 - CurrentRead More

Research Assistant & Book Designer

University of Central Florida
04.2021 - 10.2021Read More

University of Central Florida

Bachelor of Arts from Major, Technical Writing; Minor, Linguistics
Read More

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  • SONITA FIELDSSONITA FIELDS

    <ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service<ul> <li>Evaluated information and implemented corrective actions to enhance efficiency across operations.</li> <li>Ensured compliance with laws and regulations governing contact center activities.</li> <li>Interpreted tax law to resolve issues affecting IRS operations.</li> <li>Applied tax code to clarify taxpayer obligations and rights.</li> <li>Secured sensitive personal information to guarantee data protection.</li> <li>Resolved taxpayer disputes using sound judgment and effective strategies.</li> <li>Maintained accurate documentation of all customer interactions in CRM database.</li> <li>Answered high volumes of calls daily, utilizing call management systems effectively.</li> <li>Collaborated with team members to improve customer service processes.</li> <li>Participated in team meetings to discuss strategies for improving customer experience.</li> <li>Processed orders for customers using an automated system.</li> </ul> at Internal Revenue Service

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Meghan St. Pierre