Chloe Hall
Jacksonville,Florida
Summary
Dependable social services and customer support professional with hands-on experience in client intake, case management, records maintenance, and frontline assistance. Supports clients through account setup, issue resolution, and service navigation using clear communication, calm de-escalation, and accurate follow-through.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Turbo Tax Service Representative Customer (Seasonal)
Working Solutions: Turbo Tax Inuit
12.2025 - 02.2026
- Guided TurboTax customers through software navigation and retrieval of prior-year tax returns and amendments.
- Addressed customer inquiries via phone and live chat, ensuring timely and effective support.
- Resolved TurboTax customer inquiries through phone, chat, and email support.
- Explained tax software features, forms, and filing steps clearly.
- Guided users through account access, login issues, and password resets.
Benefeds Customer Service Representative ( Seasonal)
Working Solutions: Benefeds
10.2025 - 12.2025
- Managed high call volume during peak enrollment season (November to mid-December) to provide timely support for federal employees and retirees.
- Assisted callers with plan enrollment, new account creation, and account setups to ensure seamless access to benefits.
- Answered general plan questions and guided users through site navigation to enhance user experience.
- Assist federal employees, retirees and military personnel via remote channels.
Business Assistant
Dental Care on Yellow Bluff
02.2025 - 05.2025
- Greet and welcome patients as they enter the office to create a great first impression of our team
- Coordinated front office operations, managing phone inquiries, office correspondence, and patient communications with insurance companies
- Schedule and confirm appointments for multiple providers in the office
- Utilize Dentrix for patient scheduling and records
- Filed patient insurance claims and followed up on outstanding claims, verifying benefits and explaining coverage options to patients
- Processed insurance and patient payments, managing accounts receivables to ensure accurate financial records
- Review treatment plan fees and payment options with patients
- Partner with the providers and team to implement Heartland Dental systems to optimize office potential
Contract Sales Associate
GamerLife Store
03.2024 - 11.2024
- Delivered quality customer service to ensure customer satisfaction
- Assisted customers with purchases, exchanges, and returns.
- Participated in promotional events to increase company visibility and attract customers
- Executed social media marketing and managed online listings to drive traffic to the online store
- Managing and documenting inventory by using Excel and other computer applications
- Performing cashier and stocking duties
- Refurbishing and labeling gaming inventory
Intake Specialist (PRN/ As needed)
Atlanta Tele-health
11.2023 - 02.2024
- Conducted new client intakes to gather essential information and initiate services.
- Managed non-clinical phone calls to address client inquiries and facilitate communication.
- Ensuring high-quality customer experience by establishing non-clinical rapport via addressing non-clinical client requests for assistance.
- Maintaining accurate and timely documentation in compliance with relevant laws and regulations.
- Executed administrative duties to streamline office operations and enhance workflow.
- Participating in team meetings and professional development activities to enhance the clinical skills and contribute to the ongoing improvement of our services.
- Completed HIPAA training to ensure compliance with regulations and standards. and adherence to all HIPAA guidelines and reporting requirements.
Child Support Specialist
Fresno County Department of Child Support Services
08.2023 - 11.2023
- Obtains required information from custodial and/or non-custodial parents to establish paternity, medical, and financial support for enforcement purposes.
- Served as primary resource for Child Support Attorneys, gathering information from custodial and non-custodial parents and clarifying legal and enforcement actions taken by Child Support Specialists.
- Initiated and received correspondence with customers, attorneys, state, and local agencies to facilitate resolution of child support and paternity matters.
- Prepares and processes a variety of documents related to child support and paternity proceedings such as legal pleadings and support stipulations.
- Monitored caseload and conducted audits of financial records to ensure compliance with court orders.
- Communicates child support policies and procedures to customers, attorneys, employers, and other agencies regarding support and paternity matters.
- Prepared reports, correspondence, and research related to child support cases, ensuring compliance with departmental and state requirements.
- Testified in court regarding child support cases to provide accurate information. in court proceedings regarding child support actions.
Child and Family Specialist
Mississippi Department of Child Protective Services
08.2021 - 01.2023
- Facilitated removal of children into protective custody or foster care when imminent danger was identified, prioritizing child safety.
- Conducted community visits to investigate allegations of child abuse and neglect, ensuring child safety and well-being.
- Interviewed family members and others who interact with the family to assess child safety and well-being.
- Assessed the risk of future abuse or neglect of children in the family.
- Utilized a strength-based approach with families to identify and leverage individual and collective strengths for improved outcomes.
- Entered and maintained accurate and timely computerized records of all case information.
- Filed legal petitions to initiate court proceedings and testified in family court and other legal proceedings.
Front Desk Agent
Island View Casino Resort
Gulfport, MS
09.2020 - 07.2021
- Delivered exceptional customer experience by addressing inquiries and resolving issues
- Assisted customers with purchases, exchanges and returns using POS system
- Managed inventory by processing and displaying new stock efficiently
Front Desk Receptionist
University of Southern Mississippi
Long Beach, MS
08.2018 - 05.2020
- Presented a professional and friendly first impression of the university to all students, faculty, and visitors.
- Handled incoming phone calls and coordinated office tasks to ensure smooth operations.
- Assisted students in navigating to university advisor offices for personalized support.
Sales Associate
Torrid Clothing Store
Gulfport, MS
06.2017 - 01.2020
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance customer satisfaction
- Assisted customers with plus-size fashion selections and personalized styling guidance.
- Facilitated customer purchases, exchanges, and returns using POS system, ensuring smooth transaction processes
- Processed sales transactions through point-of-sale systems and handled payments accurately.
- Replenished merchandise, organized displays, and maintained polished sales floor standards.
Education
Bachelor of Social Work (BSW) -
University of Southern Mississippi
Hattiesburg, MSSkills
- Customer support
- De-escalation techniques
- Transaction processing
- Account setup
- Data management
- Empathetic communication
- Attention to detail
- Conflict resolution
- Analytical skills
- Client documentation
- Customer Relations
- Case management
- Client advocacy
- Verbal communication
- Software troubleshooting
- User needs assessment
- Analytical thinking
- Sales
- Legal communication
- Proposal writing
- Organization
- Professional demeanor
- User needs assessment
- Proposal writing
Certification
- Mental Health First Aid
- October 2018 to October 2021
INTERNSHIPS – Bachelor of Social Work
- University of Southern Mississippi, Hattiesburg, MS – February 2017 to April 2017, Served forty (40) hours internship at Memorial Hospital, Gulfport, MS. Shadowed a social worker and observed service given to patients in the Women's and Children Department.
- Biloxi School District, Biloxi, MS – January 2020 to May 2020), Interned at Biloxi High school, North Bay Elementary School, and Upper Elementary School in Biloxi, MS. Interviewed, assessed, and observed students. Conducted home visits with the supervision of a Licensed Masters Social Worker (LMSW). Assigned to create daily tasks or activities for my clients and provided resources to fully assist them. Attended truancy and Interdisciplinary meetings.
Affiliations
- The National Society of Leadership and Success
- June 2022- Present
Timeline
Turbo Tax Service Representative Customer (Seasonal)
Working Solutions: Turbo Tax Inuit
12.2025 - 02.2026
Benefeds Customer Service Representative ( Seasonal)
Working Solutions: Benefeds
10.2025 - 12.2025
Business Assistant
Dental Care on Yellow Bluff
02.2025 - 05.2025
Contract Sales Associate
GamerLife Store
03.2024 - 11.2024
Intake Specialist (PRN/ As needed)
Atlanta Tele-health
11.2023 - 02.2024
Child Support Specialist
Fresno County Department of Child Support Services
08.2023 - 11.2023
Child and Family Specialist
Mississippi Department of Child Protective Services
08.2021 - 01.2023
Front Desk Agent
Island View Casino Resort
09.2020 - 07.2021
Front Desk Receptionist
University of Southern Mississippi
08.2018 - 05.2020
Sales Associate
Torrid Clothing Store
06.2017 - 01.2020
Bachelor of Social Work (BSW) -
University of Southern Mississippi