Rosalind McDonald
McBee,SC
Summary
I am a good worker and reliable .My work skills speak for me.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Turbo Tax Online
Alorica
Irvine, CA
03.2022 - 08.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Office Worker
Hope of Glory
01.2018 - 01.2021
Dishwasher
Hidden Treasures
01.2012 - 01.2021
- Wash dishes, cleanup work area, other stuff she would want me to do sometimes helped prep food
Waitress
Winn Buffet
Hartsville, SC
03.2018 - 12.2019
Production Worker
Cal-Maine Foods
10.2014 - 04.2015
- Operate egg assembly line
Education
Cornerstone Christian Correspondence School -
Cornerstone Christian Correspondence School
01.2022
High School Diploma -
Hartsville Senior High School
Skills
- Catering
- Bussing
- Dishwasher
- Housekeeping
- Customer service rep
- TurboTax
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative Turbo Tax Online
Alorica
03.2022 - 08.2022
Waitress
Winn Buffet
03.2018 - 12.2019
Office Worker
Hope of Glory
01.2018 - 01.2021
Production Worker
Cal-Maine Foods
10.2014 - 04.2015
Dishwasher
Hidden Treasures
01.2012 - 01.2021
Cornerstone Christian Correspondence School -
Cornerstone Christian Correspondence School
High School Diploma -
Hartsville Senior High School