Rosalind McDonald
McBee,SC
Summary
I am a good worker and reliable .My work skills speak for me.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Turbo Tax Online
Alorica
Irvine, CA
03.2022 - 08.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Office Worker
Hope of Glory
01.2018 - 01.2021
Dishwasher
Hidden Treasures
01.2012 - 01.2021
- Wash dishes, cleanup work area, other stuff she would want me to do sometimes helped prep food
Waitress
Winn Buffet
Hartsville, SC
03.2018 - 12.2019
Production Worker
Cal-Maine Foods
10.2014 - 04.2015
- Operate egg assembly line
Education
Cornerstone Christian Correspondence School -
Cornerstone Christian Correspondence School
01.2022
High School Diploma -
Hartsville Senior High School
Skills
- Catering
- Bussing
- Dishwasher
- Housekeeping
- Customer service rep
- TurboTax
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative Turbo Tax Online
Alorica
03.2022 - 08.2022
Waitress
Winn Buffet
03.2018 - 12.2019
Office Worker
Hope of Glory
01.2018 - 01.2021
Production Worker
Cal-Maine Foods
10.2014 - 04.2015
Dishwasher
Hidden Treasures
01.2012 - 01.2021
Cornerstone Christian Correspondence School -
Cornerstone Christian Correspondence School
High School Diploma -
Hartsville Senior High School
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
EIMARI X. BRADLEYEIMARI X. BRADLEY
Eligibility Specialist at South Carolina Department of Health and Human ServicesEligibility Specialist at South Carolina Department of Health and Human Services