Hi, I’m
Meghan Twedt
Phoenix,AZ
Summary
Experienced professional with a private pilot’s license and background in customer service, seeking to advance my career as a Flight Management Representative by leveraging my aviation knowledge and commitment to exceptional service.
Overview
8
years of professional experience
1
Certification
Work History
Jet Aviation FBO (Scottsdale Airport)
Customer Service Representative
08.2023 - Current
Job overview
- Manage new and existing clients and/or pilots through their various stages of travel
- Exceed customer expectations by thinking proactively, and responding to issues before their arrival or departure
- Managing billings, service requests, inquiries, and other day to day operations to keep Jet Aviation’s facility operational and held in high regard
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Ahn Clinic for Medical Acupuncture
Administrative Professional
03.2017 - 02.2022
Job overview
- Perform daily administrative tasks; manage phone calls, client scheduling, ensure high quality communication between coworkers and high net-worth patients, and help these patients with any questions, comments, concerns they may have pre or post procedure
- Right hand to Dr. Ahn assisting him with any and all communication to patients, paperwork, filing, note taking, and client relations
- Served as a liaison between staff, clients, and external partners, facilitating effective collaboration on various tasks.
Education
Northern Arizona UniversityFlagstaff, AZ
from Biological Sciences
05-2015
Mountain Pointe High SchoolAhwatukee, AZ
05-2011
Skills
- Private Pilot’s License
- Commitment to core values; trustworthy, honest, and courteous while under high pressure situations
- Demonstrates flexibility and adaptability in fast paced environments
- Able to multitask; manage wide and varied projects while meeting deadlines and budgets
- Personable and approachable attitude
- Capable working both independently and as a part of a team
- Organized and attentive to details
- Considerable experience in the following software: Microsoft Office, ForeFlight, FBO1, and Volgistics
Certification
Private Pilot's license
Timeline
Customer Service Representative
Jet Aviation FBO (Scottsdale Airport)
08.2023 - Current
Administrative Professional
Ahn Clinic for Medical Acupuncture
03.2017 - 02.2022
Northern Arizona University
from Biological Sciences
Mountain Pointe High School
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