Meghan Waldrop
RHA Health Services
ASHEVILLE,NC
1
Certification
15
years of professional experience
Results-driven Workers' Compensation Analyst skilled in claims investigation, documentation review, and communication. Successfully managed complex claims for over 400 locations, fostering collaboration between medical providers, insurance, and legal teams to optimize outcomes.
Work History
Workers' Compensation Analyst
3 Years 7 Months- Analyzed workers' compensation claims to verify compliance with regulatory standards and internal policies.
- Collaborated with medical providers to gather necessary documentation for claim processing.
- Managed workers' compensation and auto accident claims for 400+ locations
- Collaborated with insurance, attorneys, leadership, and employees to manage claims.
- Prepare OSHA 300/300a logs for 700+ locations annually.
- Led corporate safety committee meetings monthly, addressing trends, providing presentations for workers' compensation and auto/property damage trends.
- Train local units on company safety practices to align with state specific requirements.
- Completed state required wage statement forms where necessary/applicable.
- Attend mediations and assist legal team in investigating incidents as necessary.
- Modify policy/procedures as necessary to meet the needs of the units as well as maintain safety for the people we support and employees.
Business Manager
7 Months- Developed and implemented operational strategies to enhance service delivery in healthcare settings.
- Managed budgetary allocations, ensuring optimal utilization of resources across multiple programs.
- Coordinated training sessions for staff, fostering professional development and improving team performance.
- Collaborated with cross-functional teams to identify areas for operational improvement and process enhancements.
- Led initiatives to optimize workflows, reducing redundancies and enhancing overall productivity within the organization.
- Provided key performance indicators to monitor progress towards organizational goals and drive accountability among staff.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with the hiring process and training of new employees.
- Created new employee training on third party insurance verification.
- Led unit level safety committee meetings monthly, and prepared quarterly unit report for corporate safety meetings.
- Attended corporate safety committee meetings.
Administrative Supervisor
1 Year 7 Months- Supervised daily administrative operations, maintained compliance with organizational policies and procedures.
- Developed training programs for new administrative staff, enhancing onboarding processes and efficiency.
- Oversaw maintenance of office supplies and equipment, ensuring operational readiness at all times.
- Facilitated communication between departments, fostering collaboration and information sharing across teams.
- Evaluated performance metrics to identify areas for operational enhancement, driving continuous improvement initiatives.
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Updated reports, managed accounts, and generated reports for the the company database.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Led the unit safety committee meetings, covering 10+ service lines monthly.
- Prepared quarterly reports for corporate safety committee meetings and attended meetings.
Administrative Coordinator
1 Year 7 Months- Developed and maintained filing systems, improving document retrieval processes.
- Led training sessions for new administrative staff, fostering team development and knowledge sharing.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates to stakeholders.
- Served as the safety liaison for the company across the city, to assist in getting the behavioral health safety program running smoothly.
Unit Clerk
1 Year 9 Months- Coordinated patient admissions and discharges, ensuring efficient workflow and compliance with healthcare regulations.
- Scheduled appointments and coordinated referrals, optimizing clinic operations to reduce wait times for patients.
- Facilitated communication between medical staff and patients, enhancing service delivery and patient satisfaction.
- Managed electronic health records, maintaining accuracy and confidentiality while improving data retrieval processes.
- Trained new clerical staff on operational procedures, fostering a collaborative team environment focused on efficiency.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
Habilitation Assistant OT/Physical Therapist
6 Years 1 Month- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Assisted in behavior management techniques, fostering positive interactions and reducing challenging behaviors.
- Trained new staff on best practices for client engagement and program execution, enhancing team effectiveness.
- Coordinated recreational activities that promoted socialization and community integration among clients.
- Maintained accurate documentation of client progress and incidents, ensuring compliance with regulatory standards.
- Advocated for client needs during team meetings, contributing to holistic care approaches and improved services.
- Demonstrated utmost professionalism in all interactions, adhering to agency guidelines and ethical standards while representing the organization within the community.
- Delivered physical and programmatic aid to clients.
- Provided crisis intervention when necessary, implementing de-escalation techniques to maintain safety for both clients and staff members.
- Conducted assessments to identify areas requiring additional support, enabling targeted interventions for optimal outcomes.
- Assisted with medication administration according to prescribed protocols, maintaining proper records per regulatory guidelines.
- Empowered clients by teaching them essential self-care tasks and skills to increase autonomy.
- Supported clients in attending appointments and community events, promoting integration into society.
- Contributed to a positive team dynamic by collaborating effectively with colleagues and maintaining open lines of communication.
- Maintained confidentiality of sensitive information in compliance with HIPAA regulations and agency policies.
- Collaborated with interdisciplinary teams to provide holistic care, ensuring comprehensive support for each client.
- Wrote case notes and documented incidents involving clients.
- Served on the clinical team to provide services to all individuals in the group homes, as well as day program setting.
- Trained staff on how to run programs, as well as new hire training across different safety related courses.
- Served as the safety chair for the unit, leading monthly safety committee meetings, attending quarterly corporate safety committee meetings, and relaying information back to the administrator for the unit.
- Conducted safety/environmental/meal time/interaction/medication administration/vehicle assessments monthly.
Education
Bachelor of Science - Healthcare Administration
Skills
Claims management
Claims investigation
Claim resolution
Case evaluation
Documentation review
Data analysis
Data reporting
Proficient in Microsoft Office Suite and Teams
Analytical mindset
Risk assessment
Collaboration and teamwork
Verbal and written communication
Certification
AHA BLS Instructor
Timeline
Workers' Compensation Analyst
RHA Health Services
01.2023 - CurrentRead More
Business Manager
RHA Health Services
06.2022 - 01.2023Read More
Administrative Supervisor
RHA Health Services
10.2020 - 05.2022Read More
Administrative Coordinator
RHA Health Services
03.2019 - 10.2020Read More
Unit Clerk
RHA Health Services
06.2017 - 03.2019Read More
Habilitation Assistant OT/Physical Therapist
RHA Health Services LLC
05.2011 - 06.2017Read More
Columbia Southern University
Bachelor of Science from Healthcare Administration
Read More
Program Assistant of The Year 2021 UNC Center for Excellence
I was nominated by and voted for by my IPS-SE team when I served as their administrative coordinator for my work in keeping the team organized, on task, and tracking essential data.