Meghan Wedl
Morgan Hill,CA
Summary
Dynamic leader with extensive experience at Pacific Sunwear Of California, adept in Retail Operations Management and Service-Oriented Communication. Excelled in elevating customer satisfaction and streamlining operations, showcasing proficiency in Inventory Optimization and fostering team collaboration. Achieved notable sales growth through strategic merchandising and exceptional service standards.
Overview
7
7
years of professional experience
Work History
Store Manager
Pacific Sunwear Of California
12.2023 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Pacific Sunwear Of California
07.2021 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Lead Keyholder
Pacific Sunwear Of California
12.2017 - 01.2021
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
Sales Associate
Pacific Sunwear Of California
05.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Ann Sobrato High School
Morgan Hill, CA06-2016
Skills
- Service-Oriented Communication
- Analytical Problem-Solving
- Proficient in Task Management
- Retail Operations Management
- Customer Support Coordination
- Coaching and Guidance
- Collaborative Team Management
- Stock Management
- Retail Merchandising
- Proficient Cash Flow Oversight
- Inventory Optimization Skills
- Reporting Proficiency
Timeline
Store Manager
Pacific Sunwear Of California
12.2023 - 10.2024
Assistant Store Manager
Pacific Sunwear Of California
07.2021 - 12.2023
Sales Lead Keyholder
Pacific Sunwear Of California
12.2017 - 01.2021
Sales Associate
Pacific Sunwear Of California
05.2017 - 12.2017
High School Diploma -
Ann Sobrato High School