Meghana Muchala

Self-motivated, dedicated and understanding the demands of 24/7
release management and implementation routines, system maintenance
and customer support experience. Supporting development teams
including Sandbox Management, Setting up sandboxes for Developers,
clean up unused sandboxes and Refresh activity. Apex Programming,
Lightning Components and VisualForce Page development experience.

.Configured and maintained Salesforce instances for various business units, including customizing page layouts, record types, Custom objects and field, andworkflows.
. Coordinated with cross-functional teams to develop and
process improvements.
. Worked on Copado to validate and push the changes to higher environments.
. Designed and developed custom reports and dashboards to provide business insights Provided user support and training on Salesforce functionality.
. Handled all Salesforce administrative tasks and supported development teams with build failures.
.Worked on User stories, promotions, and back promotions to keep all the environments in sync with production.
. Worked on installing and uninstalling managed packages, maintaining workflows and updating Omni scripts before and after deployments..
. Maintained all the sandbox environments such as sandbox refreshes and userlicense management.
. Created user groups and configured assignment rules and deployed to enable proper routing of cases to the customer care representatives.
. Designed and implemented workflows, approvals, process builders and flows to automate business processes.

.Mitigated security risks by conducting regular vulnerability assessments and applying necessary patches.

.Optimized build processes using tools such as Jenkins or Bamboo for fast feedback loops in development cycles.

Frontline Salesforce administrator and DevOps support engineer role
Data Management, Sandbox / Production Management & Deployment
activities. Performed Data migration activities using Apex Dataloader,
Import Wizard and Informatica Cloud. Responsible for SFDC
Administrative tasks like creating Profiles, Roles, Users, Page Layouts,
Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and
actions.

.Worked on data migration and integration using Data Loader and Import Wizard.
.Provided support and troubleshooting services for employees who use the Salesforce system and applications.
. Handled all basic administrative functions including user maintenance, reports and dashboards, workflows, and other routine tasks.
. Created profiles and implemented object level, field level, and record level security and managed roles, and visibility settings.
. Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users.
.Created various reports (summary reports, matrix reports, pie charts, and dashboards) and report folders to assist managers in better-utilizing salesforce.
. Worked on account merges as per requirements from the business.

Managed and configured Salesforce applications including user management, security settings, custom fields, and objects, page layouts, record types, and Validation rules.
. Worked on Force.com explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for data migration, insert, update, and bulk import and export of data.
. Responsible for regular data uploads, generating and compiling reports, as well as providing support for internal users on access-related issues.

. Worked on Change set creations and Change set deployments in Prod and Sandbox environments.
.Developed and maintained reports, dashboards, and analytics to provide insights into business performance.
. Supported releases by providing users access and user permissions and solving access issues.
.Created custom objects, page layouts, list views, new profiles, and permission sets and worked on delegated admin access.

.Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.

.Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.