Ada Chukwuemeka
Houston
Summary
Experienced Salesforce DevOps engineer specializing in CI/CD pipeline support, deployment management, and environment administration for development, testing, and production. Expertise includes pre- and post-deployment configuration updates, flow automation maintenance, and troubleshooting deployment-related system issues. Demonstrated ability to maintain data integrity and resolve pipeline failures promptly. Strong collaborator with developers and administrators to facilitate smooth and reliable release cycles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Salesforce Devops Engineer
TSPi (USDA Contractor)
Houston
01.2024 - Current
- Managed and supported CI/CD pipelines in Jenkins and Bitbucket to deploy code across development, testing, staging, and production environments, ensuring reliable and timely releases.
- Execute pre and post deployment configurations including updates to profiles, permission sets, validation rules, and custom metadata to support stable production releases
- Manage user access and security configurations, including updates to profiles and permission sets to ensure appropriate system access
- Troubleshot Jenkins pipeline errors including authentication failures, NPM package errors, and deployment blockers, coordinating with developers and Salesforce admins to restore functionality and minimize downtime.
- Collaborate with developers and Salesforce administrators to ensure successful code promotion and environment stability
- Maintain Salesforce environments through sandbox creation, refresh, and cloning to support development and testing activities
- Manage production system communications including maintenance banners and service outage notifications to keep stakeholders informed of system availability and support deployments
- Maintained SSO certificate updates to ensure uninterrupted authentication and access across integrated environments, supporting system security and user experience.
- Performed data operations by creating and updating records and importing data to maintain accuracy and consistency
- Participate in Agile SAFe ceremonies including PI planning and Scrum of Scrums, contributing to release planning and cross-team coordination
Cloud Support Engineer
TAPP
Houston
02.2021 - 12.2023
- Monitored EC2 instances, managed S3 files, and provided configuration management support using CloudFormation, ensuring operational stability in AWS environments.
- Facilitated user authentication and access management with AWS IAM and Active Directory, enhancing security protocols.
- Monitored system performance using AWS CloudWatch and contributed to troubleshooting production issues
- Supported CI/CD pipeline monitoring in Jenkins, escalating deployment errors and pipeline failures to senior engineers for resolution.
- Collaborated with developers and administrators to support release activities and maintain system stability across environments
- Worked in Agile (SAFe) environment, participating in sprint planning, issue tracking (Jira), and team collaboration
- Logged, tracked, and resolved incidents using Salesforce ticketing system and Jira, ensuring timely resolution and accurate documentation of support requests to enhance user experience.
- Assisted in Salesforce configuration tasks by managing validation rules, updating custom fields, and supporting sandbox environments, facilitating development team activities.
- Provided technical support for Salesforce users, assisting with basic administrative tasks including user account management, profile assignments, and permission set updates.
- Documented support processes and created user guides for client reference.
Application Support Analyst
Infosys Technologies
Houston
04.2018 - 03.2021
- Provided technical support and troubleshooting for CDK Global's enterprise automotive dealership software, serving a platform used by dealerships nationwide.
- Assessed and diagnosed software application issues, determining root cause and guiding clients through timely resolution of technical inquiries.
- Troubleshot malfunctioning software applications and recommended corrective actions to restore system functionality, minimizing disruption to clients.
- Managed client and associate inquiries across multiple channels, created and maintained case logs, established resolution timelines, and escalated complex issues to engineering teams to ensure timely resolutions.
- Utilized SQL to query databases and investigate system behavior, supporting issue resolution and enhancing troubleshooting effectiveness.
- Submitted and tracked requests for product changes and custom programming updates, collaborating with development teams to address recurring system issues.
- Documented incidents and problems using the Salesforce ticketing system.
Education
Bachelor of Science - International Relations and Diplomacy
Afe Babalola University
Skills
- SalesForce: Salesforce administration, Deployments, Sandbox Management, Profiles, Roles & Role Hierarchies, Permission Sets, Validation Rules, Custom Metadata, Flow
- DevOps Tools & CI/CD: Jenkins, CI/CD Pipelines, Bitbucket, Jira
- Cloud: EC2, S3, CloudFormation
- Access and Security: SSO (Single Sign-On), Profile and Permission Set Management
- Methodologies: Agile, SAFE 6, Scrum, SCM(Software configuration management)
- Collaborative teamwork
Certification
- AWS DevOps Engineer professional
- AWS Solutions architect
- AWS Cloud practitioner
- Certified Safe 6 Practitioner
- Professional scrum master (scrum.org)
Timeline
Salesforce Devops Engineer
TSPi (USDA Contractor)
01.2024 - Current
Cloud Support Engineer
TAPP
02.2021 - 12.2023
Application Support Analyst
Infosys Technologies
04.2018 - 03.2021
Bachelor of Science - International Relations and Diplomacy
Afe Babalola University