MOHAMMAD SANA
Chicago,IL
Summary
Salesforce professional specializing in application support and integration troubleshooting, with a robust background in Service Cloud, Apex, and Lightning Web Components. Proven capabilities in enhancing application reliability through targeted incident resolution and performance optimization, complemented by experience in configuring workflows and managing access controls.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Salesforce Software Engineer
Genesys
Indianapolis, IN
02.2026 - Current
- Develop and maintain Lightning Web Components and Apex controllers integrated with backend services through REST APIs and Platform Events.
- Configure and maintain Record-Triggered Flows, validation rules, custom metadata, and approval processes to support business workflows.
- Troubleshot application and API issues using logs, tracing tools, API data, and PostgreSQL queries to identify root causes and implement solutions.
- Maintain Apex unit tests and support deployments using Salesforce DX, Git, and CI/CD pipelines.
- Supported Salesforce applications by investigating production incidents, resolving workflow and integration issues, and collaborating with engineering teams to enhance system reliability.
- Developed Python and Flask utilities for pre-deployment checks and operational monitoring, collaborating with remote teams to ensure timely delivery and effective issue resolution.
Salesforce Developer
State of Illinois
Springfield, IL
11.2023 - 01.2026
- Developed and maintained Apex batch classes, queueable jobs, and scheduled processes for bulk record updates.
- Configured custom objects, formula fields, and data relationships; developed SOQL/SOSL queries to support application requirements.
- Administered Salesforce access controls by configuring Profiles, Permission Sets, Permission Set Groups, sharing settings, and field-level security to protect citizen information.
- Resolved production issues impacting application workflows and API integrations, ensuring reliability of backend services.
- Supported deployment workflows and monitored operational performance using Jenkins, Prometheus, and Grafana to maintain application stability.
- Improved application performance through PostgreSQL query optimization, indexing, and Redis caching.
- Customized Experience Cloud portals to provide secure self-service access for families.
- Developed and supported Get Child Care Illinois, enhancing accessibility for childcare assistance, document verification, and status tracking.
Salesforce / Application Developer
HCA Healthcare
Hyderabad
06.2020 - 08.2022
- Integrated Salesforce with external electronic health record systems via REST and SOAP services, improving data flow with JSON/XML payloads.
- Developed Apex triggers, handler frameworks, and batch processes for patient record assignments and event logging.
- Created Apex unit tests with assertions and test factories to validate business logic before releases.
- Configured Service Cloud case management, Email-to-Case, Omni-Channel routing, and support consoles, enhancing user service workflows.
- Contributed to technical documentation, UAT, deployment support, and code reviews, facilitating agile processes and ensuring project alignment.
- Built reusable interface components using Angular and TypeScript.
Education
M.S. - Computer Science
Monroe University
New Rochelle, NY12-2023
B.S. - Computer Science
JNTUH
Hyderabad, India05-2019
Skills
- Salesforce: Service Cloud, Experience Cloud, OmniStudio, Apex, Apex triggers, batch classes, queueable jobs, Lightning Web Components, SOQL, SOSL, custom objects, custom metadata
- Operational administration: Profiles, Permission Sets, Permission Set Groups, Role Hierarchies, Organization-Wide Defaults, sharing settings, field-level security, Record-Triggered Flows, validation rules, approval processes
- Support and ITSM: ServiceNow, incident management, production troubleshooting, integration issue investigation, application monitoring, technical documentation
- Service configuration: Case Management, Email-to-Case, Omni-Channel routing, support consoles
- Integration and delivery: REST/SOAP APIs, Platform Events, JSON/XML, Salesforce DX, Git, Jenkins, CI/CD, Apex unit testing, UAT, Scrum
- Additional technologies: Python, Flask, PostgreSQL, Redis, Angular, TypeScript, Prometheus, Grafana
Certification
Salesforce Certified Administrator, Salesforce Certified Platform Developer I, AI Associate
Timeline
Salesforce Software Engineer
Genesys
02.2026 - Current
Salesforce Developer
State of Illinois
11.2023 - 01.2026
Salesforce / Application Developer
HCA Healthcare
06.2020 - 08.2022
M.S. - Computer Science
Monroe University
B.S. - Computer Science
JNTUH