Meghana Satyanarayana
Auburn,Massachusetts
Summary
Over 10+Years of experience in IT Industry Specialized in Customer Service, Digital marketing & Training Co-ordination & Sales. Strong customer centric, problem solver, creative thinker & result oriented individual. Excellent verbal and written communication skill. Ability to relentlessly pursuing excellence and demonstrates an intellectually agile and analytical approach and thought process Detail oriented, self-directed, and possess the ability to handle multiple assignments in a professional and efficient manner Excellent telephone, organizational, interpersonal, both verbal & written communication skills are essential Excellent knowledge of MS Excel, MS Power Point and MS Word
Overview
7
7
years of professional experience
Work History
Brio Technologies Private Limited
01.2016 - 02.2019
- Account receivables associate &Perk-payroll
- Researching and resolving account discrepancies
- Processing and recording transactions
- Maintaining records regarding payments and account statuses
- Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up-to-date
- Working with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms
- Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts
- Generating reports and statements for internal use
- Engaging in ongoing educational opportunities to update job knowledge
- To help customers with their queries and problems
- Help customers to smoothly process their payroll
- Setup payroll & train customers
- To evangelize the products to customer and help them adopt in best possible way.
HR Business Partner
Theorem India Pvt Limited, Theorem (INDIA) Pvt Ltd
08.2015 - 11.2015
- Background Verification, On-boarding, Induction & exit formalities
- Handling a Business Unit & other corporate functions as a Business Unit HR and working closely for all activities of the unit besides being mainly responsible for Learning and development pertaining to trainings
- Talent Management – Responsible for ensuring completion of “Performance Review & Employee
- Development”
- Ensuring smooth internal communication within the organization through Employee Meets
- Employee Engagement - Organizing different events and Rewards & Recognitions programs
- Preparing different HR procedural manuals, policies, FAQs etc..Employee engagement activity: organizing cultural events or time out fun sessions with teams across different verticals.Taking active part in Internal, External & Group audits.
Trainer
G7 Technologies India Pvt Limited
01.2014 - 07.2014
- End to end cycle:
- Process trainer is 1st spoc hence, is responsible for building the company brand and a sense of loyalty with the new hires
- Brief them on policies and procedures of the company and conducting induction
- Upon 1st contact analyze the training needs of an individual vs the requirement of the process via a standard assessment on 1st day
- Page | 1
- Make the sessions interactive thru games n activities
- Have an EOD wrap-up to summarize the learnings of the day
- On the following day start off with a recap of the previous day
- When there is no batch at hand engage with the QA team to understand the quality assessment from a soft skills perspective and build on the plan for batches to follow
- Knowledge is power hence prior to the start of a new batch get a brief training / understanding of the product to facilitate the training accordingly
- Learning is a continuous process hence post training asses the trainees from customer experience perspective n provide feedback to them
- Role demands to develop or assess materials that will help employees understand the subjects being taught.understanding the needs of the employees and judge what will work
- Decision Making: have to decide the best programs to train the employees and meet the needs of the organization
- Communication Skills: Posses strong communication skills to be able to reach out to larger audiences, report to management and meet vendors, be friendly, clear, strong speakers
- Management: be in charge of training staff, or need to motivate and train large groups of employees
Sr. Training Co-ordinator
Yes-M Systems, Inc
10.2012 - 09.2013
- Provided a client-friendly service that caters for, and delivers on, training needs and ensured the delivery of quality customer service
- Worked co-operatively with other staff and business units to achieve organizational objectives
- Maintained high standard work practices and ensure integrity, respect and confidentiality
- Responded to enquiries from ad postings and from students
- Created customized instructional materials used in training, including PowerPoint's, job aids, hands-on activities, course objectives, and course agenda
- Assessed effectiveness of training courses and materials
- Co-ordinated with students and the trainers to meet training course schedules
- Co-ordinated advertising and authored the promotional materials
- Collected and assessed course feedback (evaluations and trainer feedback) and ensured the feedback is analyzed and appropriate actions or responses are developed
- Performed administrative duties (including data entry, invoicing) where required
Customer Care Executive
EXL Services Pvt Limited
01.2012 - 09.2012
- Was responsible for handling customer service calls for Allstate Motor Club Customers
- Job responsibilities included handling billing queries and customer retention
- The key performance drivers were C-sat and retention
- Prepare & Update daily Calls, enquires & Queries report in MS
- Excel
- Effectively planed, prioritized and executed everyday operations
- WORKSHOPS:
- Attended a workshop on Preventing Sexual Harassment At The Workplace an initiative by D&I By NASSCOM
- Have been a part of trainings for pilot processes like Sikkim Manipal and MNP
- Helped the HR document the new policies and clauses in regards to the safety of women
Education
Bachelors of Arts - Sociology
IGNOU
India Bangalore 06.2014
Master of Arts - Sociology
IGNOU
Bangalore India06.2016
Skills
- Team Management
- Relationship Building
- Critical Thinking
- Remote Office Availability
- Data Entry
- Multitasking Abilities
- Calm Under Pressure
- Customer Service
- Organizational Skills
- Google Workspace
- Friendly, Positive Attitude
- Microsoft Office
- Flexible and Adaptable
- Public Speaking
Languages
English, Kannada, hindi
Native or Bilingual
Workshops attended:
• Attended a workshop on Preventing Sexual Harassment At The Workplace an initiative
by D&I By NASSCOM.
• Have been a part of trainings for pilot processes.
• Helped the HR document the new policies and clauses in regards to the safety of women
employees based on the “VISHAKA ACT”.
Timeline
Brio Technologies Private Limited
01.2016 - 02.2019
HR Business Partner
Theorem India Pvt Limited, Theorem (INDIA) Pvt Ltd
08.2015 - 11.2015
Trainer
G7 Technologies India Pvt Limited
01.2014 - 07.2014
Sr. Training Co-ordinator
Yes-M Systems, Inc
10.2012 - 09.2013
Customer Care Executive
EXL Services Pvt Limited
01.2012 - 09.2012
Bachelors of Arts - Sociology
IGNOU
Master of Arts - Sociology
IGNOU