Professional Summary
Overview
Work History
Education
Skills
Timeline

Meghann Ognoskie

UTMB Healthcare Systems
Fulshear
21
years of professional experience

Results-driven Clinical Solutions Specialist with expertise in customer relationship management, innovative problem-solving, and process optimization. Committed to enhancing patient engagement and satisfaction through effective project management and collaborative teamwork.

Work History

EHR Clinical Solutions Specialist

1 Year 5 Months
UTMB Healthcare Systems | 03.2025 - Current
  • Extremely proficient in supporting multiple applications to include Siemens Syngo Dynamics PACS and VIBE Hemodynamics system, Phillips Isite PACS, Invia 4DM, Ambra, Heartflow, Imalogix, Phillips ISCV PACS, Butterfly, Fuji VNA system, and many more.
  • Provides technical support for electronic health record systems, ensuring user proficiency.
  • Manages system integrations to enhance workflow efficiency across departments.
  • Collaborates with healthcare teams to identify and resolve patient care needs.
  • Assists in the implementation of patient engagement initiatives to enhance satisfaction.
  • Maintains strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
  • Increases productivity by collaborating with management to develop process improvements.
  • Conducts troubleshooting and diagnostic procedures on customer devices.
  • Communicates complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
  • Streamlines operational processes and collaborates with management to implement process improvements.
  • Trains internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
  • Manages diverse projects and resolved complex issues to support timely completion.
  • Establishes strong partnerships with industry peers and relevant organizations, expanding the company''s network and fostering new opportunities for collaboration.
  • Collaborates with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
  • Improves customer satisfaction by identifying and addressing key pain points in the software implementation process.
  • Implements corrective actions to fix root causes of various issues.

Clinical Solutions Analyst

19 Years 6 Months
Methodist Healthcare | 09.2005 - 03.2025
  • Collaborated with cross-functional teams to develop and implement technology solutions that align with organizational goals.
  • Facilitated user acceptance testing to ensure system functionality meets business needs and adheres to compliance standards.
  • Streamlined data analysis processes, increasing accuracy in reporting and decision-making support for management.
  • Analyzed system requirements to enhance operational workflows and improve service delivery.
  • Led initiatives to optimize software applications, resulting in improved user experience and productivity across departments.
  • Mentored junior analysts on best practices for data management and analytical techniques to foster team development.
  • Conducted training sessions for staff on new systems and updates, enhancing overall technological proficiency within the organization.
  • Coordinated with external vendors as needed, negotiating contracts and ensuring adherence to agreed-upon timelines and budgets.
  • Consistently met or exceeded performance targets by implementing streamlined work processes and utilizing innovative problem-solving techniques.
  • Developed comprehensive documentation to facilitate seamless handover of projects to clients and other team members.
  • Evaluated existing systems for improvement opportunities, recommending enhancements that led to increased operational efficiency.
  • Implemented robust testing procedures to identify potential issues early on in the development process, minimizing risk and reducing overall project costs.
  • Led training sessions for end-users, ensuring successful adoption of new solutions within the organization.
  • Enhanced customer satisfaction by providing timely support and addressing issues during the solution implementation process.

Education

Associate of Science - Radiology

Blinn College | Brenham, TX

Bachelor - Health Care Administration

Western Governors University | Salt Lake City, UT

Skills

Project management
Product knowledge
Creative problem solving
Problem-solving
Technical support
Healthcare compliance
Innovation skills
Teamwork and collaboration

Timeline

EHR Clinical Solutions Specialist

UTMB Healthcare Systems
03.2025 - CurrentRead More

Clinical Solutions Analyst

Methodist Healthcare
09.2005 - 03.2025Read More

Blinn College

Associate of Science from Radiology
Read More

Western Governors University

Bachelor from Health Care Administration
Read More

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Meghann Ognoskie