Meghan Bourda
Houston,TX
Summary
Highly organized General Clerk with a proven background in office and support functions performing clerical duties to facilitate administrative operations. Leverages subject-matter knowledge and excellent judgment to satisfactorily accomplish assigned tasks. Proficient in computer hardware and software applications and adheres to standard operating procedures to quickly learn new responsibilities and complete projects before the deadline.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
General Clerk III
HISD
09.2023 - Current
- Prepares detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Performs data entry tasks and maintained accurate records of employee payroll information.
- Maintained partnerships within newsletters for requesting advertisement publications.
- Maintains accurate vendor information, ensuring efficient communication and payment processing.
- Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answers multi-line phone systems, routes calls, delivers messages to staff, and greets visitors.
IT Customer Service Rep 10M
HISD
08.2023 - 09.2023
- Works closely with the service desk for services related to educational technologies.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Established a positive learning environment by enforcing consistent classroom rules and expectations.
General Clerk I
HISD
08.2022 - 08.2023
- Exhibited professionalism and composure in stressful circumstances.
- Greeted guests warmly, determined nature of visit and escorted to appropriate department or area.
- Maintained area near entrance to create welcoming and inviting environment for guests.
- Assumed responsibility to notice guest dissatisfaction and used best judgment to rectify situation.
Front of House Team Leader
Pappadeaux's
05.2017 - 06.2022
- Supervised server balance and table turnover, ensuring optimal customer seating and satisfaction
- Demonstrated natural leadership abilities in overseeing the dining area and implementing
- Maintained open communication channels with the kitchen team to assess cooking times, prevent worker overload, and minimize customer dissatisfaction.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Front-End Associate
H-E-B
03.2020 - 06.2021
- Served customers with knowledgeable, friendly support at each stage of shopping and purchasing
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
File Clerk
Texas Department Of Transportation
12.2018 - 05.2019
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Sorted, organized, and maintained files.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured accuracy in data entry tasks related to file indexing, reducing errors that could lead to misfiled documents.
Education
Bachelor of Business Management -
Texas State University
San Marcos, TX05.2025
Skills
- Filing systems
- Microsoft Office
- Invoice Processing
- Information Protection
- Data Entry and 10-Key
- Spreadsheet Management
- Event and Activity Planning
- Administrative and Office Support
- Document and Records Management
Certification
- MCAS - Microsoft Certified Application Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Clerk III
HISD
09.2023 - Current
IT Customer Service Rep 10M
HISD
08.2023 - 09.2023
General Clerk I
HISD
08.2022 - 08.2023
Front-End Associate
H-E-B
03.2020 - 06.2021
File Clerk
Texas Department Of Transportation
12.2018 - 05.2019
Front of House Team Leader
Pappadeaux's
05.2017 - 06.2022
Bachelor of Business Management -
Texas State University