Megin Maugans

Responsible for the revenue management of the four Hilton brand of casino hotels within the portfolio. Dual role maintaining the position of Director of Sales and Marketing at the Scioto Downs location.

• Continuous review of Market demand utilizing STR, Hoteligence and Lighthouse data to drive RevPAR performance to each property. Daily pricing strategies and yield review.
• Weekly revenue meeting with each property to review pace, historical and current demand in the market to optimize revenue growth. Review past weeks impact and how the team can continue to improve in their market. Review 30-60-90 day forecast. Review group bookings and current campaigns impact.
• Create GDS campaigns, targeted ads via Koddi, Meta boost for local and in house events,
• Development of hotel leadership knowledge of owning your hotel through IDEAS and R&I and 20 minute morning revenue.
• Developing and educating team members on mix of sales, targeted rates for LNR, CNR and group business to provide the largest impact on RevPAR.
• Monitor distribution channels yield management such as rate parity, stay restrictions, and ROI.
• Weekly meetings with Company leadership to highlight prior weeks performance, discuss needs and celebrate the wins.

• Maintain existing relationships and identify opportunity within those relationship
• Prospecting for new accounts that align with hotel sales goals, creating contracts and loading rates into revenue system
• Responsible for completing RFPs from Hilton and 3rd party
• Manage room blocks
• Create and execute extensive Marketing Plan for the year and update quarterly
• Strict Revenue Management practices to identify opportunity, ex instating LOS strategies and rates to maximize revenue capture
• Knowing when to shut down certain availability for OTAs and other SRPs using extensive deep dives into reporting
• Yearly and quarterly update top line budget through Watson with active forecasting and market research
• Accurately Forecast 306090 days for owners and corporate offices and realistic outcomes for the market and hotel
• Salesforce
• Watson
• Revinate
• OTA insight
• Travelclick Agency360
• R&I
• GRO
• OTA sites updated and creating promotions for the hotel during special event periods in the market and targeting need dates
• Liaison between the marketing department at the connecting Eldorado Casino and hotel
• Ongoing development for all staff and the culture that supports the idea that everyone sells while overseeing sales coordinator and developing skills to grow
• #1 Forecasting for company for 2021 and 20222019-2022 achieved and exceeded all benchmarks for budget
• Consistently attains all Rev Par goals for the hotel with growth YOY

• Responsible for achieving or exceeding revenue budget and goals
• Focus on exemplary customer service
• Actively secure and maintain new and existing relationships and accounts
• Qualify and build negotiated rates with local business
• Responsible for booking meetings and events, working with local caterers and audio visual suppliers
• Oversee and maintain R&I, OnQ Sales and Events, and Hotel Sales Pro systems
• Responsible for national Hilton RFP process
• Responsible for building and maintaining tiered rates for existing and new LNRs
• Manage group bookings, including third party business
• Responsible for maintaining accurate and up-to-date files on all accounts

• Member of opening team, responsible for hiring and training of associates, supervision of housemaids and housemen, assuring quality standards are met
• Served as Manager on Duty in absence of General Manager
• Implement customer service goals for guest service agents
• Responsible for leading front desk staff meetings, scheduling and reporting of front desk staff performance and maintain up to date personnel files
• Provide support to sales efforts, including customer inquiries, tours, and billing
• Respond to guest and staff issues and inquires
• Responsible for responding to third party reviews and Salt reviews
• Ensure effective department communication via meetings and logs
• Perform front desk shifts as needed

• Responsible for guest satisfaction during the check in and check out process
• Provide customer service regarding reservations and hotel inquiries
• Ensure accurate and on-time billing for incoming guests and groups
• Support Director of Sales by inputting rooming lists and billing