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LE HANG LUU
Regional Revenue Manager
Elk Grove,CA
Summary
Objective hospitality leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions. Experienced supervisor with over 14 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Auditor with over 21 years of successful experience in accuracy and efficiency. Recognized consistently for performance excellence and contributions to success in hotel industry. Strengths in problem solving and critical thinking backed by training in Business. Enthusiastic Regional Revenue Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and revenue and training in mentor. Motivated to learn, grow and excel in hotel industry.
Overview
1
1
Language
16
16
years of post-secondary education
40
40
years of professional experience
Work History
Regional Revenue Manager
American Hospitality Services
Elk Grove, CA
10.2007 - Current
- Resolved escalated customer issues and boosted retention rates by 15%.
- Reviewed more than 25 financial statements per week.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed employee performance and developed improvement plans.
- Identified and capitalized on community business opportunities with effective networking.
- Produced sales and revenue reports outlining financial data to assist management with making strategic plans and operational decisions.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Protected company assets with strategic risk management approaches.
- Assessed budget plans and present costs to forecast trends and recommend changes.
Auditor
Courtyard By Marriott
Rancho Cordova, CA
06.1994 - Current
- Gathered and analyzed financial data to determine improvement efforts.
- Developed and enforced audit policies and administrative and technical functions.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Analyzed accounting systems for efficiency and effectiveness.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
Education
Bachelor of Arts - Business Administration
California State University
Sacramento, CA 01.2002 - 06.2004
MBA - Business Administration
National University
San Diego 01.2006 - 11.2009
Master of Science - Accounting
National University
San Diego, CA 09.2019 - 11.2020
Ph.D. - Business Administration
Columbia Southern University
Orange Beach, AL 06.2012 - Current
Master of Arts - Human Resources Management
National University
San Diego, CA 01.2021 - Current
Skills
Familiar with account coding
Cash handling expertise
Staff Management
Reporting familiarity
Revenue Generation
Verbal and written communication
Microsoft Office
Critical thinking
Multitasking abilities
Detail-oriented
Teamwork
Organization and Time management
Business Development
Human resources knowledge
Sales professional
Business development expertise
Accounting principles
Financial records review
Cost savings options
Hospitality best practices
Annual reports
Budgeting
Report writing
Account Reconciliation
Forecasting
Financial statements expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer complaints which led to satisfaction.
- Supervised team of 25 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Master of Arts - Human Resources Management
National University
01.2021 - Current
Master of Science - Accounting
National University
09.2019 - 11.2020
Ph.D. - Business Administration
Columbia Southern University
06.2012 - Current
Regional Revenue Manager
American Hospitality Services
10.2007 - Current
MBA - Business Administration
National University
01.2006 - 11.2009
Bachelor of Arts - Business Administration
California State University
01.2002 - 06.2004
Auditor
Courtyard By Marriott
06.1994 - Current