LE HANG LUU

Objective hospitality leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions. Experienced supervisor with over 14 years of experience in hospitality. Excellent reputation for resolving problems and improving customer satisfaction. Auditor with over 21 years of successful experience in accuracy and efficiency. Recognized consistently for performance excellence and contributions to success in hotel industry. Strengths in problem solving and critical thinking backed by training in Business. Enthusiastic Regional Revenue Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of sales and revenue and training in mentor. Motivated to learn, grow and excel in hotel industry.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and resolved customer complaints which led to satisfaction.
• Supervised team of 25 staff members.