Open To Work
Megan Little
Smiths Station,AL
Summary
Detail-oriented administrative and data management professional with extensive experience in medical billing, legal transcription, customer service, and office administration. Demonstrates advanced proficiency in EMR/EHR systems, high-volume data entry, document transcription, and records management. Adept at maintaining accuracy, efficiency, and strict confidentiality in compliance with HIPAA standards while supporting streamlined healthcare and administrative operations.
Overview
8
8
years of professional experience
Work History
Independent Legal Transcriptionist
Freelance
Smiths Station, AL
02.2018 - Current
- Transcribed legal documents with high accuracy, ensuring compliance with court standards.
- Reviewed and edited transcripts for clarity and precision, enhancing overall quality.
- Managed audio recordings using transcription software to streamline workflow efficiency.
- Expedited urgent transcript requests from clients, demonstrating dedication to meeting their needs while maintaining quality standards.
Data Capture Analyst
MSN Healthcare Solutions
Columbus, GA
10.2024 - 03.2026
- Capture and input high volumes of healthcare data while maintaining strict accuracy standards.
- Conduct data validation and quality assurance checks to ensure complete documentation.
- Maintain compliance with HIPAA regulations when handling sensitive patient information.
- Analyze electronic records to extract key data for internal systems and reporting.
- Collaborate with team members to resolve discrepancies and improve workflow efficiency.
- Analyzed healthcare data to identify trends and inform strategic decision-making.
- Developed reports utilizing advanced analytics tools to enhance operational efficiency.
- Mentored junior analysts in data interpretation and best practices for project execution.
- Implemented process improvements that enhanced data accuracy and reporting timelines.
Customer Service Chat Representative
Afni Inc, Verizon
Opelika, AL
04.2021 - 02.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
GED -
Columbus Technical College
Columbus, GA08-2017
Skills
- Data Entry & Data Integrity
- HIPAA Compliance
- Medical & Legal Terminology
- Microsoft Office (Excel, Word, PowerPoint)
- Legal Transcription & Proofreading
- Electronic Medical Records Management
- Medical Information Release
- Epic systems
- EMR / EHR
- Customer Service & Communication
- Time Management & Multitasking
- Medical Billing & Coding
- Medical Terminology
- Legal Terminology
Timeline
Data Capture Analyst
MSN Healthcare Solutions
10.2024 - 03.2026
Customer Service Chat Representative
Afni Inc, Verizon
04.2021 - 02.2022
Independent Legal Transcriptionist
Freelance
02.2018 - Current
GED -
Columbus Technical College