Yameko Frederick
Melissa,TX
Summary
Detail-oriented billing and data management professional transitioning into medical billing and revenue cycle operations. Experienced in high-volume account management, payment processing, billing reconciliation, and maintaining confidential financial records. Proven ability to resolve billing discrepancies, manage large datasets with accuracy, and communicate effectively with customers and internal teams. Knowledge of medical terminology, insurance concepts, and billing workflows with a strong foundation in data integrity and compliance.
Overview
9
9
years of professional experience
Work History
Front End Collector
Credit Acceptance
Southfield, MI
11.2024 - Current
- Maintained over 60% payment arrangement retention rate by effectively negotiating repayment plans with delinquent customers
- Handled 54,000+ customer calls annually, resolving account issues and securing payments to reduce delinquency
- Consistently collected $200,000+ revenue in monthly payments personally managed
- Managed sensitive and confidential customer financial information while maintaining strict compliance with privacy and data protection policies
- Conducted 100+ successful skip tracing monthly by verifying and updating personal identification and contact information to locate customers and recover outstanding balances
- Managed 500+ inbound calls daily, directing customers efficiently, reducing wait times and scoring 4 out of 5 satisfaction scores on average
- Generated monthly revenue reports and reconciliations, identifying billing discrepancies that saved $10K annually.
Virtual Leasing Agent
Entrata
Lehi, UT
03.2021 - 11.2024
- Responded to 100+ leasing inquiries per week via phone, email, and live chat, achieving a 95% timely response rate
- Converted 30–40% of prospective leads into signed leases through virtual tours and digital lease agreements
- Conducted virtual property tours for 10+ units daily, providing detailed property information and highlighting key features to increase interest
- Maintained and updated CRM database with 100% accuracy, tracking leads, follow-ups, and lease status
- Facilitated online lease signing process, reducing lease completion time from 5 days to 2 days on average
- Resolved resident and prospect inquiries via email, phone, and chat, achieving a resident satisfaction score of 4.8/5.
- Processed an average of 200+ repair, maintenance, and emergency requests monthly, ensuring issues were logged accurately and maintenance staff were dispatched within a 30 - 60 minute time frame
CSR and Billing Specialist
Charter Communications
12.2016 - 07.2021
- Processed 500+ billing transactions monthly, maintaining 99% accuracy and timely submission to clients.
- Managed accounts receivable and payable for 100+ clients, reducing outstanding invoices by 15% within 3 months
- Responded to 50+ client billing inquiries weekly, resolving issues within 24 hours to maintain high customer satisfaction
- Implemented automated billing workflows, reducing manual entry time by 30% and minimizing errors.
- Provided technical support for modems, home phones, and cable boxes, resolving 85% of customer issues weekly via troubleshooting and remote assistance
- Coordinated and scheduled in-home technician repairs, improving service response time and achieving a ~90% on-time repair completion rate
- Maintained accurate CRM and billing records, achieving 90%+ customer satisfaction and consistently meeting an average handle time of 5 minutes in ~85% of calls, while ensuring compliance with internal and external audits.
Education
Biotechnology -
Berkeley City College
Certificate of Medical Terminology -
College of Alameda
Collegiate Coursework -
Sacramento State University
High School Diploma -
Oakland High School
Oakland, CaliforniaSkills
Medical Billing Support
Revenue Cycle Basics
Medical Terminology
Payment Posting
Billing Reconciliation
Accounts Receivable
Insurance Verification Support
Data Entry & Data Integrity
Customer Account Resolution
HIPAA & Confidential Data Handling
CRM & Billing Systems
Microsoft Office / Computer Systems
Applicable Software
- Athenahealth
- Availity
- Epic
- CPT / ICD-10 coding basics
- Claims submission
- Denial management
Timeline
Front End Collector
Credit Acceptance
11.2024 - Current
Virtual Leasing Agent
Entrata
03.2021 - 11.2024
CSR and Billing Specialist
Charter Communications
12.2016 - 07.2021
Biotechnology -
Berkeley City College
Certificate of Medical Terminology -
College of Alameda
Collegiate Coursework -
Sacramento State University
High School Diploma -
Oakland High School