Lady Watkins
Las Vegas,NV
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure the Collector position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Front End Collector
Consumer Portfolio Services
08.2006 - Current
- Established relationships with customers to encourage payment of delinquent accounts.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Maintained accurate records of customer accounts, payments and payment plans.
Customer Service Representative
Barclay's
07.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Bilingual : English and Spanish
Senior Portfolio Manager
CarMart Inc.formerFishtail Financial/Smart Finance
10.2006 - 06.2023
- Responsible managing 3.5m receivables portfolio by building relationships
with customers in an effort to assist them in achieving their credit goals, tracking and maintaining delinquency portfolio from 1-120 days. - Developed customized action plans for each debtor''s unique financial situation, facilitating prompt resolution of outstanding balances.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked with customer to create debt repayment plan based on current financial condition.
- Developed and documented collection procedures and policies to comply with government regulations.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained strict compliance with federal regulations, ensuring the protection of consumer rights and upholding ethical practices within the organization.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Education
English -
Pontificia Universidad Catolica Del Peru
04.1979
Bilingual Secretaty
Instituto Comercial Peruano-Canadience
Lima Peru04.1977
Skills
- English
- Spanish
- Goal-Oriented
- Word Processing
- Correspondence Writing
- Collections Software
- FDCPA Compliance
- Microsoft Office
Personal Information
3425 E Russell Rd Unit 129
Las Vegas, NV 89120
Title: Front End Collector at Consumer Portfolio Services telephone #888-469-4520
References
- Todd Smith, Director of Collections, (865)719-1491, (865)684-2274, CarMart Inc. former Fishtail Financial dba Smart Finance.
- Marissa Leon Guerrero, Office Manager, (702)289-5312, (702)933-4420, CarMart Inc. former Fishtail Financial dba Smart Finance.
- Nadia Nunez. Loss Prevention Dept. representative, (702)460-7734 Consumer Portfolio Services.
Timeline
Customer Service Representative
Barclay's
07.2023 - 08.2023
Senior Portfolio Manager
CarMart Inc.formerFishtail Financial/Smart Finance
10.2006 - 06.2023
Front End Collector
Consumer Portfolio Services
08.2006 - Current
English -
Pontificia Universidad Catolica Del Peru
Bilingual Secretaty
Instituto Comercial Peruano-Canadience
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