Devon James
Winter Park,United States
Summary
Experienced professional with a strong background in collections, customer service, and mechanical. Exceptional interpersonal and problem-solving skills. Adept at effectively mediating customer disputes and ensuring timely payment collection. Proven track record in providing outstanding customer service. Committed to delivering exceptional results and maintaining positive client relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front End Collector
Consumer Portfolio Services
06.2022 - Current
- Work daily queue assignments
- Process pay requests, extensions, due date changes and recurring plans, Protects and recovers assets, prevents losses
- Controls delinquent balances, collects delinquent accounts
- Conduct oneself in a professional manner at all times
- Display a willingness to take direction, work cooperatively with management and co- workers, projecting a positive demeanor.
Mobile Wheel Repair Technician
Alloy Wheel Repair Specialists
05.2021 - 06.2022
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed detailed repair and maintenance procedures for consumer products.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Completed all repair and maintenance activities promptly and to high quality standards.
Warehouse Associate
Publix Distribution
09.2017 - 04.2020
- Warehouse Selector, Maintained above 100% performance
- Applied for order checker position and was recognized as top performer following month
- Returned to selecting for HV selecting
- Maintained above 130%
- Transferred to pharmacy warehouse as receiver.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 45 pounds.
Motor Transport Operator
United States Marine Corp
10.2010 - 10.2018
- Served as a Corporal
- Supervised and trained a team of personnel to ensure compliance with protocols and maintain a safe environment
- Conducted regular inspections to identify potential security risks and implemented corrective measures proactively.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Managed loading, unloading and safety of all personnel, cargo and equipment.
- Inspected vehicles and completed daily maintenance actions.
Education
HIgh School Diploma -
Olympia High School
Orlando, FL01.2010
Skills
- Punctual
- Credit analysis
- Client Confidentiality
- Payment arrangements
- De-Escalation Techniques
- Goal-Oriented
- Financial Counseling
- Skip Tracing
- Strategic Planning
- Marketing
- Policy Implementation
- Performance Management
- Team Leadership
- Staff Training and Development
- Time Management
- Expectation setting
- System Testing
- Equipment Repair
- Customer Service
- Equipment Inspection
- Safety Management
- Vehicle Maintenance
- Vehicle operation
- Heavy Equipment Operation
Certification
- CDL Permit, 12/2019, 07/2020
- Forklift Certification, 03/2011, 07/2016
Hobbies and Interests
- Automotive
- Computer tehcnologies
- Travel
Timeline
Front End Collector
Consumer Portfolio Services
06.2022 - Current
Mobile Wheel Repair Technician
Alloy Wheel Repair Specialists
05.2021 - 06.2022
Warehouse Associate
Publix Distribution
09.2017 - 04.2020
Motor Transport Operator
United States Marine Corp
10.2010 - 10.2018
HIgh School Diploma -
Olympia High School
- CDL Permit, 12/2019, 07/2020
- Forklift Certification, 03/2011, 07/2016
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