Kiara Jennings
Detroit,MI
Summary
Dynamic customer service and collections specialist with over 8 years of experience in call center operations, technical support, and account management. Expertise in problem-solving and negotiating account resolutions, along with a talent for translating complex technical issues into clear, actionable solutions. Recognized for exceptional communication skills, a strong sense of urgency, and the ability to foster positive customer relationships that drive satisfaction and loyalty. Committed to delivering high-quality service and enhancing customer experiences in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Front End Collector
Credit Acceptance
Southfield, MI
10.2016 - Current
- Manage high-volume inbound and outbound calls to assist customers with past-due accounts.
- Negotiate payment arrangements and bring accounts current while maintaining compliance standards.
- Utilize problem-solving skills to identify customer needs and deliver effective solutions.
- Consistently meet or exceed departmental performance metrics.
Store Manager
Go Wireless
05.2019 - 09.2021
- Provided expert product knowledge and assisted customers in selecting devices and plans.
- Processed electronic sales and handled cash transactions accurately.
- Delivered excellent customer service to maximize satisfaction and retention.
Repossession Specialist
Credit Acceptance
05.2017 - 11.2018
- Located and contacted customers regarding vehicle repossession cases.
- Worked with customers to arrange payments and avoid repossession when possible.
- Collaborated with internal teams to manage account resolutions efficiently.
Technical Consultant
Flextronics
Livonia, MI
02.2014 - 10.2016
- Diagnosed and repaired mobile device and tablet hardware/software issues.
- Handled warranty exchanges and device troubleshooting.
- Resolved customer escalations and ensured positive customer experiences.
Education
High School Diploma -
Academy of Inkster
Inkster, MI06-2010
Skills
- Customer Service & Call Center Operations
- Collections & Account Management
- Negotiation & Conflict Resolution
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Active Directory Help Desk Support Inventory Control
- Fast Typing: 60 WPM
- Data entry
- Customer relationship management
- Creative solutions
Timeline
Store Manager
Go Wireless
05.2019 - 09.2021
Repossession Specialist
Credit Acceptance
05.2017 - 11.2018
Front End Collector
Credit Acceptance
10.2016 - Current
Technical Consultant
Flextronics
02.2014 - 10.2016
High School Diploma -
Academy of Inkster