Meharaz Hossain
Brooklyn,NY
Summary
Shift leader with a strong focus on quality assurance and issue resolution, fostering team collaboration to enhance operational efficiency. Proven ability to troubleshoot effectively while supervising high-performing teams, developing actionable plans to address challenges. Skilled in presenting solutions to management and stakeholders, driving successful execution of new initiatives. Committed to cultivating a workplace culture aligned with organizational values and continuously assessing operations for safety and performance improvements.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Duane Reade
Brooklyn, USA
11.2021 - Current
- Executed cash handling duties, balancing registers and preparing bank deposits efficiently.
- Registered purchases and distributed change to ensure seamless transactions.
- Coordinated inventory management to optimize stock levels and minimize shortages.
- Scheduled shifts and delegated tasks, enhancing team performance.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Conducted regular staff meetings to clarify expectations and provide updates.
- Maintained cleanliness and organization of sales floor and stockroom to support operations.
- Collaborated with management to implement effective store promotions.
Cashier
Kruticks Pharmacy
Brooklyn, USA
05.2021 - 11.2022
- Executed transactions for 60 to 70 customers daily, ensuring accurate medication delivery.
- Delivered medications while verifying prescription correctness to maintain safety standards.
- Managed cash register operations, including cash handling and card payment processing.
- Collaborated with team members to enhance efficiency in pharmacy operations.
- Stocked shelves and organized merchandise to improve product visibility in-store.
- Answered customer inquiries and provided essential store information.
- Delivered exceptional customer service through active listening and engagement skills.
- Assisted front-end staff in supporting customer needs and enhancing experience.
Education
TripleTen - Quality Assurance
TriplteTen
Online07.2025
Bachelor of Science - Mathematics
CUNY York College
Queens, NY01.2024
Skills
- Test analysis
- Web application testing
- API testing
- Mobile testing
- SQL proficiency
- JIRA management
- Python programming
- Selenium automation
- Microsoft Word expertise
- Microsoft Excel skills
- Presentation development
Qa Technical Projects
- Urban Grocers App, API Testing Debugging, JSON, Postman, Node.js, JavaScript, GitHub, Tested the API of Urban Grocers app and created a valid API bug report., Designed tests for APIs using test design techniques 'boundary values' and 'equivalence class'., Sent JSON and XML requests to API using Postman., Composed a SOAP request according to the API documentation., Developed and executed tests for HTTP requests using Node.js and JavaScript.
- Urban Routes Web App, Test Planning and Design, Debugging, Figma, Charles, Tested the frontend of the web app and issued bug reports., Design positive and negative tests and found defects in common interface elements., Checked layout adaptability without real devices., Intercepted and spoofed requests or responses in Charles manually and automatically.
- Urban Lunch Mobile App, Android Studio, Mobile Emulator, Mobile Testing, Developed and implemented a comprehensive mobile testing strategy utilizing Android Studio device emulators., Identified and resolved critical defects by collecting and analyzing logs from mobile emulators.
Timeline
Shift Supervisor
Duane Reade
11.2021 - Current
Cashier
Kruticks Pharmacy
05.2021 - 11.2022
TripleTen - Quality Assurance
TriplteTen
Bachelor of Science - Mathematics
CUNY York College