Mehayla Cowan

• Worked with patients to schedule tests and procedures.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Delivered excellent patient experiences and direct care.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Verified patient insurance eligibility and entered patient information into system.
• Engaged with patients to provide critical information.
• Answered incoming calls, scheduled appointments and filed medical records.
• Delivered support to medical staff in completion of patient paperwork.
• Followed document protocols to safeguard confidentiality of patient records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Organized patient records and database to facilitate information storage and retrieval.
• Provided excellent customer service to patients and medical staff.
• Taught patients and families to use at-home medical equipment.
• Responded to inquiries by directing calls to appropriate personnel.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Trained new staff on filing, phone etiquette and other office duties.
• Resolved customer complaints using established follow-up procedures.
• Greeted and assisted patients with check-in procedures.
• Facilitated communication between patients and various departments and staff.
• Helped address client complaints through timely corrective actions and appropriate referrals.

• Maintained confidentiality of patient data and condition to safeguard health information.
• Explained upcoming treatment preparation, instructions, and other facts to patients.
• Worked with patients to schedule tests and procedures.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Delivered excellent patient experiences and direct care.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Verified patient insurance eligibility and entered patient information into system.
• Engaged with patients to provide critical information.
• Answered incoming calls, scheduled appointments and filed medical records.
• Delivered support to medical staff in completion of patient paperwork.
• Followed document protocols to safeguard confidentiality of patient records.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Facilitated communication between patients and various departments and staff.

highlight skills like venipuncture, specimen collection, infection control, and patient interaction, showcasing experience in drawing blood, labeling samples, and maintaining accurate records.