MEHBOOB NOMAN
Buffalo,USA
Summary
To find a challenging sales position to meet my competencies, capabilities, skills, education and experience while increasing the company's value, maximizing profit by improving the operational efficiency and maximum utilization for the available resources.
Overview
27
27
years of professional experience
Work History
CDPAP MEDICAL RESPIRATORY PRODUCT SALES AND SUPPORT SPECIALIST
Marks Home Health Care LLC
04.2021 - 02.2025
- Company Overview: Sales and support for CDPAP senior citizen medical equipment and supplies. Website: https://www.google.com/search?gs_ssp=eJzj4tVP1zc0TM-1NDFPM680YLRSNaiwsEwxNjS2SDM2MzC0NE4ztjKoMDUxszA3NrQ0STFITkwxT_Hiz00syi5WyMjPTVVITixKBQCd7hPx&q=marks+home+care&oq=marks+home&gs_lcrp=EgZjaHJvbWUqEAgBEC4YrwEYxwEYgAQYjgUyCggAEAAY4wIYgAQyEAgBEC4YrwEYxwEYgAQYjgUyBwgCEAAYgAQyBwgDEAAYgAQyDAgEEAAYFBiHAhiABDIJCAUQRRg5GIAEMgcIBhAAGIAEMg0IBxAuGK8BGMcBGIAEMg0ICBAuGK8BGMcBGIAEMg0ICRAuGK8BGMcBGIAE0gEJODY0MWowajE1qAIIsAIB&sourceid=chrome&ie=UTF-8
- Sales and support for CDPAP senior citizen medical equipment and supplies.
- Assisting users with product issues and concerns and communicating steps to resolve problems.
- Identifying and analyzing problems with software and hardware, including failures, bugs and system issues.
- Reporting issues and user concerns to leadership.
- Sales and support for CDPAP senior citizen medical equipment and supplies. Website: https://www.google.com/search?gs_ssp=eJzj4tVP1zc0TM-1NDFPM680YLRSNaiwsEwxNjS2SDM2MzC0NE4ztjKoMDUxszA3NrQ0STFITkwxT_Hiz00syi5WyMjPTVVITixKBQCd7hPx&q=marks+home+care&oq=marks+home&gs_lcrp=EgZjaHJvbWUqEAgBEC4YrwEYxwEYgAQYjgUyCggAEAAY4wIYgAQyEAgBEC4YrwEYxwEYgAQYjgUyBwgCEAAYgAQyBwgDEAAYgAQyDAgEEAAYFBiHAhiABDIJCAUQRRg5GIAEMgcIBhAAGIAEMg0IBxAuGK8BGMcBGIAEMg0ICBAuGK8BGMcBGIAEMg0ICRAuGK8BGMcBGIAE0gEJODY0MWowajE1qAIIsAIB&sourceid=chrome&ie=UTF-8
Accounts Receivable Manager
Elevate Recoveries LLC
06.2013 - 10.2020
- Established repayment terms with delinquent consumers through effective communication and negotiation.
- Managed high volume of inbound and outbound calls while adhering to Fair Debt Collection Practices Act.
- Resolved delinquencies and customer issues, ensuring client satisfaction and compliance.
- Provided support to team members by addressing questions and guiding new hires to full performance.
Collections Supervisor
Southwest Credit Systems
07.2012 - 04.2013
- Resolved delinquent accounts by establishing repayment terms with consumers through effective communication.
- Conducted numerous inbound and outbound calls, addressing customer inquiries and issues.
- Implemented knowledge of Fair Debt Collection Practices Act during negotiations.
- Used skip tracing via TLO to locate customers for timely account resolution.
Senior Technician
Technical Operations Department, Sunflower Broadband
06.2005 - 05.2012
- Company Overview: Division of The World Company
- Install, maintain and service cable, data and telephony hardware.
- Supervised installation processes to ensure implementation of company standards.
- Post wired and prewired facilities to accommodate broadband services.
- Coordinated with warehouse personnel to ensure smooth supply of raw materials.
- Supervised quality control standards and procedures and ensured strict adherence to those standards.
- Supervised equipment and tools maintenance programs.
- Recommended modifications and upgrades if needed and ensured smooth supply of spare parts.
- Made sure all vacant positions were filled in coordination with personnel manager.
- Coached and trained broadband premise technicians on field training programs.
- Evaluate performance of technicians, recommended promotion, additional training or termination.
- Adhered to employee’s safety procedures and makes sure that these procedures were enforced.
- Install, maintain and service wireless satellite canopy internet services.
- Performed line maintenance, sweeps for aerial and underground hard lines.
- Installed, serviced and replaced residential drops and coaxial and telephony wiring.
- Maintained and serviced fiber optic layouts and head end issues.
- Division of The World Company
Resource Management Consultant
Blue Sky Satellite Services
08.2001 - 06.2005
- Executed technician dispatch for installation and service calls, maintaining customer contact and accountability.
- Provided technical troubleshooting support to enhance customer satisfaction.
- Created accounts for new customers while promoting additional products to existing clients.
- Managed routing of technicians to job sites across seven locations in Kansas, Nebraska, and Iowa.
- Conducted training sessions for new dispatchers and customer service agents to ensure high-quality service delivery.
- Retailer and Installers for Dish network Satellite Services
Customer Care Advocate
SprintPcs / Nextel
06.1998 - 05.2001
- Assisted existing Sprint Pcs mobile service users with the following:
- Billing issues.
- Payments.
- Activations.
- Troubleshooting.
- Upgrading phone and data hardware and software.
- Setting up new activations and accounts.
- Educating customers on products and services provided by the company.
- Up sell products to customers into newer models and technology.
- Provided general customer service as required by the company.
- Mentored new trainees into transitioning to the call center Customer Care Advocate position fulfillments.
Education
Bachelor’s - network system administration
DeVry University
Irving, TX01.2013
BPS Certification - Certified Broadband Premises Specialist
Society of Telecommunications Engineers
Eaton, PA06.2008
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SprintPcs University of Excellence
Overland Park, Kansas01.2001
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ISIS (Institute of Self Improvement)
Castries, St. Lucia01.1996
Languages
English
Bengali
Arabic
Hindi
Urdu
Timeline
CDPAP MEDICAL RESPIRATORY PRODUCT SALES AND SUPPORT SPECIALIST
Marks Home Health Care LLC
04.2021 - 02.2025
Accounts Receivable Manager
Elevate Recoveries LLC
06.2013 - 10.2020
Collections Supervisor
Southwest Credit Systems
07.2012 - 04.2013
Senior Technician
Technical Operations Department, Sunflower Broadband
06.2005 - 05.2012
Resource Management Consultant
Blue Sky Satellite Services
08.2001 - 06.2005
Customer Care Advocate
SprintPcs / Nextel
06.1998 - 05.2001
Bachelor’s - network system administration
DeVry University
BPS Certification - Certified Broadband Premises Specialist
Society of Telecommunications Engineers
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SprintPcs University of Excellence
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ISIS (Institute of Self Improvement)
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