Mehdi Islam
Cibolo,TX
Summary
Dynamic retail business owner with a proven track record in operations management and customer service. Expert in sales strategy development and cost control, driving profitability through effective inventory management and employee training. Recognized for enhancing customer satisfaction and fostering loyalty, ensuring a thriving shopping environment.
Overview
12
12
years of professional experience
Work History
Retail Business Owner- Pleasanton Stop
Self Employed
08.2020 - 06.2025
- Ensured compliance with all local, state, and federal regulations related to store operations, safety protocols, and licensing requirements.
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
- Maintained high standards of cleanliness and organization within the store to create a pleasant shopping experience for customers.
- Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
- Completed daily paperwork on sales reporting, banking and payroll reporting.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Managed daily store operations for optimal performance, including opening, closing, and staff scheduling.
Sales Cashier
Jacob's Liquor
03.2018 - 06.2020
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Established rapport with regular customers, fostering loyalty and contributing to an increase in repeat business.
- Developed strong product knowledge, enabling effective recommendations tailored to individual customer needs.
Franchise Owner- Boost Mobile/ Sprint
Self Employed
01.2013 - 09.2017
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Analyzed sales data to identify market trends, adjust product offerings accordingly, leading to increased demand for popular items.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Master of Arts - Public Administration
California State University, Fullerton
Fullerton, CA06-2008
Bachelor of Arts - Public Administration
California State University, Fullerton
Fullerton, CA06-2005
Skills
- Store operations
- Employee training
- Sales strategy development
- Customer service
- Attention to detail
- Driven and determined
- Verbal and written communication
- Work Planning and Prioritization
- Operations management
- Staff management
- Task delegation
- Cost control and budgeting
Languages
English
Full Professional
Spanish
Limited Working
Hindi
Elementary
Timeline
Retail Business Owner- Pleasanton Stop
Self Employed
08.2020 - 06.2025
Sales Cashier
Jacob's Liquor
03.2018 - 06.2020
Franchise Owner- Boost Mobile/ Sprint
Self Employed
01.2013 - 09.2017
Master of Arts - Public Administration
California State University, Fullerton
Bachelor of Arts - Public Administration
California State University, Fullerton
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