Mehdi Lodin

Mentored student peers one-on-one to support their academic and personal growth, offering guidance on school challenges, career planning, and opportunities, while developing my leadership and communication skills.

• Managed IT and technical support, maintaining server room, computer systems, and security cameras for reliable operations and guest safety.
• Ensured internet connectivity, PMS configuration, and conducted audits, data entry, payments, and reservations.
• Generated reports on guest metrics and financials using MEWS software.
• Oversaw staff schedules, payroll, training, and coordinated group bookings with competitive rates.
• Welcomed guests and resolved issues promptly to maintain high satisfaction.

• Coached team to meet sales goals; processed purchases, returns, and managed inventory on Shopify.
• Assessed customer needs, stayed current on trends, and promoted excellent service on the sales floor.
• Monitored employee performance to boost productivity and ensure accurate merchandise displays.
• Mentored team in sales techniques and maintained electronic medical records for patient data.

• Guided customers on product features; calibrated eyeglass measurements for custom orders.
• Processed insurance claims and suggested lens enhancements to improve experience.
• Set up displays, promoted offers, and delivered top-notch customer service.
• Measured and adjusted frames for fit; built rapport to recommend products and drive sales.
• Completed sales and insurance paperwork; consistently met weekly sales goals.

• Boosted brand awareness through targeted social, print, and email campaigns; managed social media presence on Twitter, Snapchat, and Instagram.
• Addressed marketing inquiries, supported resident transitions, and provided floor-specific assistance in dorms to build strong relationships.
• Led tours, orientations, and sessions for residents and families, aiding campus integration.
• Organized campus events and banquets, ensuring excellent customer service.