Detail-oriented administrative professional skilled in coordinating operations, managing competing priorities, maintaining accurate and confidential records, and communicating effectively with diverse stakeholders. Experienced in resolving issues, supporting cross-functional teams, preparing reports, and maintaining data integrity in fast-paced environments. Adaptable and highly organized, with strong attention to detail and a proven ability to learn new systems, processes, and tools quickly while delivering timely, high-quality results.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Membership Coordinator
FAIRFAX EDUCATION ASSOCIATION
Fairfax, VA
06.2025 - 07.2026
Coordinated membership services and responded to member needs by providing clear, professional, and timely support regarding accounts, benefits, payments, eligibility, renewals, and membership status.
Built strong working relationships with members and internal partners across Finance, Membership, and other departments to address questions, resolve issues, and achieve timely solutions.
Researched and resolved membership and account discrepancies by analyzing records, identifying the root cause of issues, and consulting with the appropriate internal teams when needed.
Managed multiple priorities, competing deadlines, and changing member needs while maintaining accuracy, confidentiality, and a high level of service.
Maintained familiarity with membership policies, procedures, systems, and available resources to effectively address member requests and support consistent service delivery.
Monitored enrollment, renewals, cancellations, membership activity, and key performance indicators to identify trends and provide information that supported team goals and decision-making.
Prepared and maintained membership, financial, and operational reports using Microsoft Excel and organizational databases to support accurate reporting and business needs.
Identified recurring issues and data inconsistencies and collaborated with internal teams to support process improvements and improve operational efficiency.
Adapted to new processes, systems, and responsibilities while learning the skills necessary to effectively support members and team operations.
Data Analysis & Promotional Assistant
LIDL US HEADQUARTERS
Arlington, USA
12.2022 - 05.2025
Applied strong knowledge of promotional analysis to support business decisions.
Executed seasonal and assigned analytical projects with precision and timeliness, delivering insights to inform business strategy.
Utilized Microsoft Office Suite and internal software platforms for data entry, analysis, and reporting, ensuring data accuracy and supporting informed decision-making.
Demonstrated strong organization and close attention to detail across all analytical tasks.
Utilized various systems for daily tasks, ensuring efficiency in workflow. such as Apt, iCIX, MIS, PIM, and others to fulfill daily responsibilities and streamline workflow.
Monitored product movement, sample requests, and vendor updates to support smooth supply chain communication.
Coordinated promotional calendars for Lidl US headquarters campaign launches.
Supported merchandising teams with in-store display instructions.
Updated promotional documentation for cross-functional headquarters teams.
Analyzed data collected from surveys to determine effectiveness of promotions.
Administrative Assistant
LIDL US HEADQUARTERS
Arlington, USA
05.2022 - 12.2022
Managed daily administrative activities and competing priorities, adjusting schedules, tasks, and deadlines as priorities changed and urgent requests arose.
Coordinated meetings and appointments, including scheduling, reserving meeting spaces, preparing materials, and arranging necessary resources to support successful meetings and events.
Supported managers and team members with day-to-day administrative needs, special projects, team activities, and organizational initiatives in a fast-paced environment.
Prepared professional business communications, correspondence, reports, memos, and emails, ensuring accuracy, clarity, proper formatting, and attention to detail.
Coordinated logistics for meetings, conferences, and team events, including supplies, catering, technology, room setup, and other administrative requirements.
Maintained organized and confidential records, documents, and databases while ensuring information was accurate, current, and accessible to authorized personnel.
Communicated professionally with internal teams, leadership, customers, vendors, and external partners to coordinate requests, provide updates, and resolve administrative issues.
Built and maintained strong working relationships with managers, colleagues, administrative partners, and cross-functional teams to support effective collaboration and organizational goals.
Assisted with expense documentation, purchasing, invoices, and other administrative and financial processes while ensuring timely and accurate completion.
Handled general administrative duties including document preparation, copying, filing, mail distribution, data entry, scheduling, and ad-hoc projects.
Demonstrated flexibility and sound judgment when managing last-minute changes, shifting priorities, and time-sensitive requests while maintaining a high level of service.
Contributed to a positive, collaborative, and team-oriented work environment by supporting colleagues, participating in team activities, and readily embracing new processes and responsibilities.
Managed executive calendars and coordinated meetings at corporate headquarters.
Sales Representative
KOONS FORD
Falls Church, USA
12.2020 - 05.2022
Guided clients through vehicle purchase process, providing product details and trade-in guidance to enhance decision-making.