Mehfila Islam
College Park,MD
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
15
years of professional experience
1
1
Language
Work History
Administrative Assistant
Ferguson
11.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Order Fulfillment Associate
Amazon
10.2018 - 09.2020
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Administrative Assistant
Appletree Childcare and Learning Center
06.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Administrative Assistant
M&M Learning Center
05.2015 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Established administrative work procedures to track staff's daily tasks.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Conducted research for project proposals, compiling information that supported winning bids.
Senior Accounts Payable Officer
Purbani Group of Companies
10.2009 - 05.2014
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Assisted in month-end closing activities, contributing to a smooth and accurate financial reporting process.
- Improved vendor relationships through transparent communication and prompt issue resolution.
- Managed high-volume invoice processing for timely payment to suppliers, minimizing potential disputes.
- Supported cash flow management by forecasting upcoming expenses and overseeing short-term investments for surplus funds.
- Collaborated on cross-functional projects, providing accounts payable expertise to support successful outcomes for the organization.
- Identified opportunities for process improvement through regular analysis of accounts payable workflows, recommending changes that led to greater efficiency overall.
- Implemented an effective document management system, improving accessibility and organization of financial records.
- Managed relationships with key suppliers, negotiating favorable credit terms to improve company liquidity position.
- Assisted in maintaining strong internal controls over financial activities by adhering to company policies and recommending updates as needed.
- Oversaw the implementation of new accounting software, resulting in improved automation of routine tasks and increased data accuracy.
- Collaborated with procurement teams to optimize purchasing processes and achieve cost savings.
- Ensured accuracy of financial statements with thorough reconciliation of accounts payable balances.
- Enhanced financial reporting by conducting regular audits of expense reports and ensuring compliance with company policies.
- Maintained records by imaging invoices, debits, and credits.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Software.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Education
MBA - Business Administration
EastWest University
Dhaka, BangladeshSkills
Microsoft Word
Microsoft Excel
Customer and client relations
Filing
Database entry
Scheduling
Scheduling and calendar management
Excel spreadsheets
Recordkeeping
Deadline-oriented
Professional and mature
Filing and data archiving
Mail handling
Meticulous attention to detail
Microsoft PowerPoint
Spreadsheets
Prioritization
Multi-line phone proficiency
Records administration
Meeting planning
Resourceful
Documentation and control
Bookkeeping
Attendance record management
Purchase orders organization
Coordination
Employee timesheet processing
Supervising staff
Letter preparation
Payroll and budgeting
Program files maintenance
Record preparation
Mail distribution
Reception oversight
Accounting skills
Document retrieval
Quickbooks
Billing and coding
Paperwork drafting
AP/AR proficiency
Expense validation
Recruiting
Document conversion
Legal administrative support
School records management
AR/AP
Credit and collections
Full-cycle accounting
Back office operations
Phone call answering
Meeting logs management
Data entry documentation
Administrative operations
Timeline
Administrative Assistant
Ferguson
11.2021 - Current
Order Fulfillment Associate
Amazon
10.2018 - 09.2020
Administrative Assistant
Appletree Childcare and Learning Center
06.2017 - 12.2019
Administrative Assistant
M&M Learning Center
05.2015 - 06.2016
Senior Accounts Payable Officer
Purbani Group of Companies
10.2009 - 05.2014
MBA - Business Administration
EastWest University