Luke Broz
Boise,ID
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Inside Sales
Ferguson
01.2017 - 08.2021
- Managed largest commercial and residential accounts in Treasure Valley area.
- Facilitated communication with vendors and sales for accurate job information.
- Led metrics in calls taken, tickets written, and net sales performance.
- Served as primary contact for material orders, issue resolution, and inquiries.
- Streamlined customer interactions for efficient order quoting and purchase order updates.
Customer Service Representative
Chilled Avocado
08.2021 - Current
- Ensured accurate order placement for over 100 buyers, enhancing production efficiency.
- Managed weekly inventory to meet order demands and maintain product quality.
- Collaborated with Irapuato warehouse to optimize chilled avocado production for clients.
Account Rep
National Acct & McDonalds
11.2024 - Current
- Enhanced customer satisfaction by resolving issues with internal Simplot departments.
- Facilitated communication with external customers regarding inventory and capacity concerns.
- Coordinated payments and resolved order policy issues with corporate headquarters.
- Served as escalation contact for national accounts including TB and McDonald's.
- Collaborated with teams to address customer complaints and improve service delivery.
Education
Bachelor of Science - Business Administration
Northwest Nazarene
Nampa, ID05-2016
Skills
- Problem-solving abilities
- Adaptability and flexibility
- Multitasking Abilities
- Department collaboration
- Competitiveness
- Account management
- Customer relationship management
- Data tracking
Timeline
Account Rep
National Acct & McDonalds
11.2024 - Current
Customer Service Representative
Chilled Avocado
08.2021 - Current
Inside Sales
Ferguson
01.2017 - 08.2021
Bachelor of Science - Business Administration
Northwest Nazarene