Andrea Lopez
Chantilly,VA
Summary
Ambitious Inside Sales Rep with a focus on surpassing revenue goals by employing sales acumen and account management expertise. Results-oriented in gaining new business by using persuasion, proposal and closing techniques. Capable self-starter proficient in maintaining telephone etiquette and building rapport to transition any call into sales.
Overview
11
11
years of professional experience
Work History
Inside Sales
SiteOne Landscape Supply
Warrenton, VA
11.2022 - Current
- Enhanced customer satisfaction with prompt and accurate order processing
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Collaborated with cross-functional teams to ensure smooth product delivery
- Supported the onboarding of new Inside Sales team members, facilitating their integration into the team smoothly
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Managed customer accounts, responding to inquiries and resolving customer service issues.
Assistant Salon Manager
HC Salon Holdings
Centreville, VA
08.2013 - 10.2021
- Prepare weekly and monthly revenue reports
- Monitor stock of beauty products and order supplies as needed
- Track monthly costs (payroll, hair care products, equipment)
- Organize training for new hairstylists
- Prepared daily shifts based on demand and scheduled appointments
- Assigned duties or work schedules to employees for adequate shift coverage
- Trained service staff on latest policies and procedures
- Resolved customer complaints or problems to decrease escalation issues to corporate
- Evaluated employee performance in quarterly and annual reviews
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development
- Achieved personal sales goals by upselling products to meet individual needs
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies
- Gather feedback from our clients and make sure they have a pleasant experience in our salon
- Recommend seasonal promotions and discount packages to increase our clientele.
Education
High School Diploma -
Chantilly High School
Chantilly, VAAssociate of Applied Science: Cosmetology -
Chantilly Academy
Chantilly, VASkills
- Sales and Marketing
- Excellent Communication
- Organizational Skills
- Relationship Building
- CRM software proficiency
- Reliability
- Teamwork and Collaboration
- Multitasking Abilities
- Lime Management
- Customer Retention
- Problem-solving abilities
- Account Management
Languages
Spanish – Native or Bilingual
Timeline
Inside Sales
SiteOne Landscape Supply
11.2022 - Current
Assistant Salon Manager
HC Salon Holdings
08.2013 - 10.2021
High School Diploma -
Chantilly High School
Associate of Applied Science: Cosmetology -
Chantilly Academy