Stacey Sample
Portsmouth,VA
Summary
Experienced and proactive Learning Ambassador with a deep understanding of Amazon operations and a passion for developing talent. Demonstrated success in training and coaching associates in multiple critical roles, while maintaining high standards in productivity, safety, and quality. Adept at applying adult learning techniques, facilitating new hire onboarding, and driving continuous improvement initiatives. Ready to step into the Learning Trainer and Quality role to support large-scale training programs, foster learning engagement, and deliver scalable solutions in alignment with Amazon’s Leadership Principles.
Overview
11
11
years of professional experience
Work History
Learning Ambassador & Multi-Process Problem Solver
Amazon
07.2023 - Current
- Served as a Learning Ambassador for 2 years and assisted in the training of new hires in a wide range of warehouse operations through hands-on learning, shadowing, and 1:1 coaching, while implementing safety standards.
- Delivered process-specific training in: Inbound Problem Solve, Jackpot, Pallet Receive/ IMPT Pallet Tracking, Prep, Sort/UIS, Transfer Out, and Fluid Load Sweeping.
- Served as an Outbound and Inbound Problem solver and helped with the overall decrease in pile count.
- Assisted with Quality to coach associates on standard of work.
- Completed tasks within designated time frames, while exceeding the expectations set forth by the team.
- Partnered with leadership to identify knowledge gaps and implement training solutions that enhanced safety and efficiency.
- Contributed to a positive learning culture by encouraging peer mentoring, feedback, and continuous development.
- Worked as a line loader in Inbound to get freight in and out of the building in a timely manner.
Owner & Event Coordinator
Stacey's Creative Catering
01.2015 - Current
- - Managed event planning, client relations, and team coordination while building a reputation for quality service.
- - Developed marketing materials and maintained professional communication with vendors and clients.
Administrative & Support Staff
Adecco Group
10.2022 - 01.2023
- - Provided remote administrative support, scheduling, and data entry services in a virtual staffing environment.
Asset Protection Operations Coach
Walmart
04.2018 - 08.2022
- - Led asset protection initiatives and conducted team-wide safety training.
- - Facilitated investigations and coached associates on compliance and shrink prevention strategies.
Education
Certified Nursing Assistant -
Tidewater Community College
Norfolk, VA01.2016
Personal Care Aide - undefined
Tidewater Community College
Norfolk, VA01.2016
Pharmacy Technician
VA Beach Technical & Career Education Center
Virginia Beach, VA11-2014
High School Diploma -
Northampton High School
Eastville, VA06-2004
Skills
- Adult Learning & Training Delivery
- SOP Development & Facilitation
- Cross-Functional Instruction
- Leadership & Team Development
- Performance Coaching
- Learning Engagement Strategies
- Process Improvement
- Onboarding & Orientation
- Amazon Systems & Apps
- Root Cause Problem Solving
Skills
• Administrative Support
• Customer Service
• Operational Efficiency
• Adaptability
• Microsoft Applications
• Excel
• Microsoft Office
• Power Point
• Problem Solving
• Interpersonal Communication
• CRM - Data Tracking
• Team Management
• Risk Assessment
Timeline
Learning Ambassador & Multi-Process Problem Solver
Amazon
07.2023 - Current
Administrative & Support Staff
Adecco Group
10.2022 - 01.2023
Asset Protection Operations Coach
Walmart
04.2018 - 08.2022
Owner & Event Coordinator
Stacey's Creative Catering
01.2015 - Current
Personal Care Aide - undefined
Tidewater Community College
Certified Nursing Assistant -
Tidewater Community College
Pharmacy Technician
VA Beach Technical & Career Education Center
High School Diploma -
Northampton High School