Mehrad Rahimi
Rockville,MD
Summary
Dynamic salesperson with expertise in sales transactions and customer relationship management. Proven ability to enhance customer satisfaction through exceptional service and personalized support. Results-driven sales associate with a solid track record in customer relationship management and sales transactions. Committed to delivering exceptional service and driving team success.
Overview
17
17
years of professional experience
Work History
Sales Associate
Carpet Palace
Rockville , Md
04.2023 - 03.2025
- Demonstrated product features and benefits to enhance customer experience.
- Assisted customers in selecting carpet styles and materials.
- Processed sales transactions using point-of-sale systems efficiently.
- Educated customers on carpet care and maintenance techniques.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
Owner/Operator
Warner carpet & floors
Thousand Oaks, California
04.2008 - 11.2022
- Assisted customers in selecting carpets that fit their needs.
- Demonstrated carpet features and benefits to potential buyers.
- Processed sales transactions accurately and efficiently at the register.
- Organized displays to improve product visibility and attract customers.
- Answered customer inquiries regarding carpet options and care instructions.
- Collaborated with team members to ensure a smooth store operation.
- Managed inventory by restocking shelves and tracking product availability.
- Provided exceptional customer service to improve shopping experience.
- Built key customer relationships, contributing to increased sales.
- Resolved customer complaints promptly and efficiently.
- Informed customers about products and services to facilitate informed purchasing decisions.
- Advised customers on the latest product features and benefits.
- Guided customers in choosing fitting products or services.
- Provided personalized service to build relationships with customers.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Collaborated with team members to develop effective sales plans.
- Gathered data on competitors' pricing, products, and promotional activities.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared and delivered appropriate presentations on products and services.
Education
High School Diploma -
Ferdosi
Tehran It02-1987
Skills
- Sales transactions
- Inventory management
- Merchandising strategies
- Customer relationship management
Timeline
Sales Associate
Carpet Palace
04.2023 - 03.2025
Owner/Operator
Warner carpet & floors
04.2008 - 11.2022
High School Diploma -
Ferdosi