Mohammad Khisraw Afzali
Kent
Summary
Finance professional with strong background in financial management and customer service, analysis, and reporting. Adept at team collaboration and achieving results, with flexible approach to changing needs. Skilled in budgeting, forecasting, financial planning, and compliance. Known for reliability, analytical thinking, and effective problem-solving.
Overview
11
11
years of professional experience
Work History
Remote Finance Officer
Soholat Safar Travel
03.2022 - 01.2024
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Improved budget planning and forecasting with thorough analysis of historical data and market trends.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
Customer Service Representative
Mirkhoz Company
03.2015 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer
DED AGEF
01.2013 - 02.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
Education
Bachelor of Science - Culture And Policy
German Culture And Policy Studies
HamburgBachelor of Science - Accountant
Afghanistan Managment And Financial Institute
Kabul, Afghanistan01-2026
High School Diploma -
Amani High School
Kabul,Afghanistan01-2010
Skills
- Bank reconciliation
- Active listening
- Report writing
- Financial administration
- Incident reporting
- Accounts payable
- Customer relations
- Problem resolution
- Data entry
Languages
English
Full Professional
Persian
Native or Bilingual
Ukrainian
Full Professional
Urdu
Professional Working
Dutch
Professional Working
Timeline
Remote Finance Officer
Soholat Safar Travel
03.2022 - 01.2024
Customer Service Representative
Mirkhoz Company
03.2015 - 01.2021
Security Officer
DED AGEF
01.2013 - 02.2015
Bachelor of Science - Culture And Policy
German Culture And Policy Studies
Bachelor of Science - Accountant
Afghanistan Managment And Financial Institute
High School Diploma -
Amani High School
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