Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mehul Shah

Morris Plains

Summary

Client-focused Technical Support Engineer with over 20 years of experience in senior-level roles. Proven ability to manage complex technical issues while delivering high-quality, client-centered service. Known for patience, professionalism, and the ability to perform effectively under pressure. Highly organized with a strong commitment to problem-solving and continuous improvement.

Overview

21
21
years of professional experience

Work History

Senior Systems Engineer

Chubb
Philadelphia
06.2016 - 05.2025
  • Led the implementation, configuration, and deployment of vendor applications, SaaS solutions, and internally developed tools.
  • Identified, assessed, and prioritized software vulnerabilities, ensuring appropriate resolution and risk mitigation.
  • Managed the full lifecycle of build permits, from proof of concept through production deployment.
  • Designed conceptual systems architecture, data frameworks, and technical solutions to meet business needs.
  • Integrated ServiceNow workflows for efficient change and incident management.
  • Provided direct support and domain expertise in catastrophe management and insurance technology platforms.
  • Managed vendor relationships, and ensured consistent support and maintenance of in-house applications.
  • Recognized as a subject matter expert for multiple applications within Global Actuarial and Risk Systems.

Manager - Client Support Services

RMS (Now Moody's)
Hoboken
10.2009 - 03.2016
  • Led the professional growth and development of solution analysts within the client support team.
  • Managed the deployment, maintenance, and validation of system resources supporting client-facing operations.
  • Conducted full-cycle hiring activities, including sourcing candidates, leading interviews, and overseeing onboarding processes.
  • Facilitated cross-functional collaboration among Technology Specialists, Cloud Operations, and Development teams to ensure integrated and effective client support.
  • Provided direct, hands-on support for RiskLink, RiskBrowser, PTM, and other RMS platforms to ensure optimal system performance and user experience.

Consultant - Global Product Support

RMS (Now Moody's)
Hoboken
03.2004 - 10.2009
  • Applied an in-depth understanding of insurance operations and catastrophe risk modeling methodologies to support client needs.
  • Delivered high-quality, expert-level support to nearly 100 external clients, while fostering strong, long-term relationships.
  • Demonstrated advanced expertise in RiskBrowser and RiskLink installations, ranging from standard setups to complex configurations.
  • Honored with the Impact Award for outstanding leadership, commitment, and service excellence.
  • Assisted in the design and management of Salesforce as the primary ticketing system for the support organization.
  • Performed end-to-end technical deployments for insurance clients in international markets, supporting seamless solution delivery.

Education

Bachelor of Science - Management of Information Systems

New Jersey Institute of Technology
Newark, NJ
05-2001

Skills

  • Client relationship management
  • Technical support
  • Cross-functional collaboration
  • Systems architecture
  • Risk assessment
  • Vulnerability management
  • Cloud solutions
  • Software deployment
  • Workflow integration
  • Change management
  • Capacity planning
  • Incident response planning
  • Root-cause analysis
  • Disaster recovery planning

Timeline

Senior Systems Engineer

Chubb
06.2016 - 05.2025

Manager - Client Support Services

RMS (Now Moody's)
10.2009 - 03.2016

Consultant - Global Product Support

RMS (Now Moody's)
03.2004 - 10.2009

Bachelor of Science - Management of Information Systems

New Jersey Institute of Technology

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