Mehwish Younus
Wylie,TX
Summary
Worked as a Paraprofessional teacher's Instructional aide in 2019 and at Draper Intermediate Wylie ISD. Volunteered in Elementary schools and helped teachers with their classroom and office work needs. Have volunteered in my moms home day care form working with children and managed all her office work and cooking. Have experience working with all ages of children. Graduated with a Patient Care Technician certificate at Edmonds Community College, with excellent clinical, customer service and communication skills. Ability to quickly learn new concepts and skills and knowledge. Easy going a team worker with good spirit, dependable, reliable, maintain calm demeanor during stressful situations.
Overview
22
22
years of professional experience
Work History
Customer Support Executive /Marketing Intern
Safeer Travel Inc
09.2008 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Created and executed social media strategies to increase customer engagement.
- Conducted customer surveys to gather feedback about products and services.
SPED Aide, General Aid
Shoreline School District
Seattle, WA
01.2019 - 03.2019
CareTaker
Aegis of Living
11.2011 - 06.2012
Main Street Kids preschool and childcare center
01.2002 - 01.2003
Sales Representative
Shell Vacations
05.2002 - 08.2002
Customer Service
JCPenney
10.2001 - 01.2002
Paraprofessional Instructional Aide
Wylie ISD
08.2022
Driver
01.2015
Education
Patient Care Technician CPR and CNA Certificate -
Edmonds Community College
01.2004
High School Diploma -
Mountlake Terrace High School
01.2004
Associate of Arts -
Edmonds Community College
Lynnwood, WASkills
- Working with children of all ages
- Office work skill, answering phone calls, copying and printing paper works
- Able to perform 12 lead EKG
- Knowledge of phlebotomy
- Computer skills with 77 WPM Skill
- Complaint Resolution
- Customer Service
- Account Management
- Notetaking
- Content Creation
- Client Engagement
- Data Collection
Honors Awards Volunteer
- Parents Outstanding Volunteer/participant award through Snohomish County Head Start and Early Head Start
- Volunteered in Edmonds School district, Terrace Park Elementary School
Courses Experience
- Externship - Emerald Hills Rehab and skilled nursing - CNA student
- Externship - Swedish/Edmonds Medical Center - CNA student
- Externship - University of Washington Medical Center - PCT student
- Externship at Overlake Hospital and medical center - EKG student
- Phlebotomy class taken at Edmonds Community College WA
- Basic computer class - Microsoft Word, Excel and PowerPoint
- Working With Children At A Daycare
Accomplishments
Parents Outstanding Volunteer/participant award through Snohomish County Head Start and Early Head Start
Volunteered in Edmonds School district, Terrace Park Elementary School
Timeline
Paraprofessional Instructional Aide
Wylie ISD
08.2022
SPED Aide, General Aid
Shoreline School District
01.2019 - 03.2019
Driver
01.2015
CareTaker
Aegis of Living
11.2011 - 06.2012
Customer Support Executive /Marketing Intern
Safeer Travel Inc
09.2008 - Current
Sales Representative
Shell Vacations
05.2002 - 08.2002
Main Street Kids preschool and childcare center
01.2002 - 01.2003
Customer Service
JCPenney
10.2001 - 01.2002
Patient Care Technician CPR and CNA Certificate -
Edmonds Community College
High School Diploma -
Mountlake Terrace High School
Associate of Arts -
Edmonds Community College
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